Helpful breaks our caching

  • Resolved david78987

    (@david78987)


    2 years, 8 months ago

    After installing Helpful, our caching provider Ezoic can no longer cache the site. I found that the Helpful plugin is preventing Ezoic from caching through a disallowed cache control header.

    Caching when Helpful is disabled: https://snipboard.io/Tk1HNB.jpg
    Caching when Helpful is enabled: https://snipboard.io/2zchru.jpg

    Any thoughts on this? Helpful is currently disabled from the site but affects all pages (zero cache hits with Helpful activated). We’d rather not overrule cache control headers as that could cause other issues.

    Site is up to date.

    Thank you,
    David

    • This topic was modified 2 years, 8 months ago by david78987.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Pixelbart

    (@pixelbart)

    Hello @david78987,

    I didn’t know exactly what to do now, since Helpful doesn’t actually touch the caching header. Then I noticed that cache set to false in Helpful’s Ajax request. I have now changed that, or removed the property cache, so that the jQuery default is used.

    If this doesn’t solve the problem, I’m afraid I don’t know what will. Here I would need to know more. I haven’t found anything else either.

    Here you can have a look yourself: https://github.com/pixelbart/helpful/search?q=cache

    I noticed that with you on the site, my browser console is getting numerous messages. This GIF in particular keeps loading but not being found, causing network errors in the browser: https://socialself.com/detroitchicago/greenoaks.gif

    You might want to take a look at that as well.

    Thank you for your feedback, please stay well!

    Greetings Kevin

Viewing 1 replies (of 1 total)
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