Help with new generic error when saving

  • Resolved jonbartlow

    (@jonbartlow)


    5 years, 9 months ago

    Hello, thanks for a great plugin!

    Just today I started getting the new general error message (that came with the last major WordPress update), where this error message comes up after clicking on Update to save a new or copied/duplicated boxzilla popup. No email is ever sent to the WordPress admin email under Settings however, and I am not seeing anything generated in the error_log file on the web server, so I am at a loss to troubleshoot this now.

    I tested creating and updating regular WordPress posts, since both those and Boxzilla use the …/wp-admin/post.php?… url to edit and update the content, but it only appears to occur for Boxzilla with the testing I have done thus far.

    Any help you can provide so I can get to the bottom of this would be appreciated. Also, I am using the latest version of WordPress(5.2.1) and Boxzilla(3.2.12).

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    I apologize for the delay in replying.

    Are you still facing this issue?

    Thread Starter jonbartlow

    (@jonbartlow)

    Yes I am, thanks for getting back. Just checked today and I still cannot create new popups without this occuring when I try to save the draft or publish them.

    Also I have kept WordPress up to date, current version of Boxzilla is Version 3.2.14
    Wordpress is 5.2.2

    I thought perhaps the site running an old version of PHP could be causing the issue but after recently upgrading to use 7.2 it still occurs.

    • This reply was modified 5 years, 6 months ago by jonbartlow. Reason: Adding version info
    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    Are you only using our free plugin or are you using any of our paid add-ons too? To debug this, can you please try disabling all other plugins and test again?

Viewing 3 replies - 1 through 3 (of 3 total)
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