Help with broken graphic links

  • Tina

    (@sunflowermom)


    10 years, 9 months ago

    Hello. I’m hoping someone can help me here. I am working on a new client’s website…one that was apparently created by some company that sells seminars that include a WordPress website. The clients know nothing about how to do any of this so their site has sat untouched ever since the initial edit that was done at the seminar by this company. Indefree, I think?

    Anyway, I’m no coder. Which is why I love WordPress so much! But I noticed while I was going back in emails with this company, trying to learn how to get into this website, that all the graphics broke. This was before I even could get into the site, so nothing that was done on my part, thankfully!

    The site is https://www.synergy-therapy.com. If you look at it at archive.org, you can see how it’s SUPPOSED to look: https://web.archive.org/web/20111201033434/https://synergy-therapy.com/

    So I’m poking around with Firebug, and it seems to see images in a folder on the server that I’m not seeing…so I’m guessing they did a custom theme, because WP shows the site having twentyten as the theme…so they obviously tweaked the heck out of it.

    But so far, I’m not able to find what is causing all the graphic links to be broken? And why is the source code showing files that aren’t there?

    I’m sure this is simple code that I just am unfamiliar with…can anyone help walk me through this?

Viewing 5 replies - 1 through 5 (of 5 total)

  • But so far, I’m not able to find what is causing all the graphic links to be broken?

    The images simply are not there:
    https://www.synergy-therapy.com/wordpress/wp-content/themes/twentyten/header1/header1_07.jpg

    https://www.synergy-therapy.com/wordpress/wp-content/themes/twentyten/imagesF/footer2_02.jpg

    Are you able to use ftp to examine what folders and files are actually on the server?

    Thread Starter Tina

    (@sunflowermom)

    Yes. And there’s no directory named “header1” in the images directory. I’ve dug around in all the directories trying to figure out where they could be?

    All I can think is that the host somehow overwrote all the image fikes when setting up the FTP account for me? But that’s odd because shouldn’t there already have been an FTP account set up when they set up the account? My client had no info, presumably lost after the seminar since they had no idea what they were looking at.

    This is really perplexing! And their tech support often takes over a week in between emails! Argh!

    I would get hold of any cached images you can from search engines, archive.org, put them into a folder outside of WP and then start editing links. I can’t think of an easier way, sorry.

    Unless the webhost has a backup maybe?

    It appears that your image links are not relevant nor alive. Do you have access to the sites admin?

    Thread Starter Tina

    (@sunflowermom)

    Thank you guys! That’s what I was figuring it was too…that the files have just poof! Disappeared! I tell you what, I’m having a dickens of a time getting their tech support to help with this, so I may have to do it manually…I do see (THANK GAWD!) that the site was archived at archive.org. So I should be able to reinstate most of the graphics.

    I do have access to the admin. Both the WordPress install admin and FTP. So I’m going to continue poking around.

    I’m appreciative for all your feedback, as it tells me I’m on the right track.

Viewing 5 replies - 1 through 5 (of 5 total)
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