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Reply To: White space plugin not working

Miha — Mon, 12 Nov 2018 09:01:40 +0000

Thank you for reaching out to us!
Please rest assured we will get to the bottom of this asap.
Could you please send me the url of a post/page with the gallery in it?

In the meantime, could you please deactivate all of your plugins except Modula for a couple of minutes and see if it works afterwards?
It might a plugin incompatibility.

Looking forward to your reply!

Thank you,
Mihaela

Reply To: White space plugin not working

notsobasiclondon — Mon, 12 Nov 2018 19:29:30 +0000

Hello Mihaela,

The post isn’t live yet as I can’t publish it with white space.

Can you do it without publishing it?

Thanks for your quick response!

Reply To: White space plugin not working

Miha — Tue, 13 Nov 2018 07:49:46 +0000

Unfortunately without investigating this I cannot be certain what might be causing this.

Can you please deactivate all of your plugins except Modula for a couple of minutes?
And see if this fixes it?

Thank you,
Mihaela

Reply To: White space plugin not working

notsobasiclondon — Tue, 13 Nov 2018 10:40:19 +0000

Hello,

Thank you and yes it seems to be the autoptimize plugin that is causing the issue.

Can you help as this plugin is required for best website speed.

Thank you.

Charlotte x

Reply To: White space plugin not working

Optimizing Matters — Tue, 13 Nov 2018 10:43:34 +0000

Hi there;
Try disabling just JS or CSS optimization for a second to see which one fixes the problem. If so, then you’ll probably have to add the plugin’s JS or CSS to the comma-separated JS or CSS optimization exclusion list. If JS keep an eye on your browser’s console for JS errors, as those will help you identify the problem.

AO’s FAQ has more info on troubleshooting and how to exclude.

hope this helps,
frank (ao dev)