help us solve the issue

  • Dear developer,

    I just installed your plugin successfully and have take some tests.

    But there is any issue that makes plugin not working , no response when customer click to chat

    Could you help me what the reason and how to solve it?

    thanks and regards,

    tuan

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter th? gi?i ?? gia d?ng

    (@thuyanhlien)

    Dear wschat dev team,

    Thanks for your suggestions,

    We already have checked as your introduction and find out the reason, it conficts with w3 total cache plugin. It is now working but there are something that I think that you should continue upgrading it such as:

    • Agent Roles: When you add a new role to an agent. Agent have both admin role and new role, agent has permissions more than admin??? I think it is incorrect
    • When add new agent, why I can not remove ? it exists forever? incorrect

    So I have to disable the “agent role” setting

    Thanks and Regards,

    Tuan

    Plugin Author ELEXtensions

    (@elextensions)

    Hello Tuan,

    It’s great to hear that you’ve resolved the issue. Thank you for sharing your suggestions. I’ve passed your suggestions regarding the agent role and permissions and the Delete option to our product team. We’ll definitely review and consider this feedback the our future releases.

    Please feel free to get in touch with us if you have any further questions or concerns.

    Plugin Author ELEXtensions

    (@elextensions)

    Hello @thuyanhlien,

    Kindly ignore my last reply. Regarding the Agent role concern, we already have the option to create a new role in the agent settings, which can be found in the main settings of the plugin. This allows you to easily define a new role and specify its capabilities. While you can edit or remove agent users, it’s not possible to delete the default administrator user. Therefore, you can create a new role called ‘Supervisor’ and grant it all the administrator capabilities. This will enable you to create, edit, and delete users as needed. Please find the recorded video for further help –

    https://www.awesomescreenshot.com/video/21723972?key=6fb623b5a79c20bdd7f5382e3fac8b8d

    Hope that clarifies. Please feel free to get in touch with us if you have any further questions or concerns.

Viewing 3 replies - 1 through 3 (of 3 total)
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