HELP! Upgrade broke my University class site

  • Resolved pobox753

    (@pobox753)


    4 years, 6 months ago

    PLEASE HELP! I teach a university class using WordPress–with students now remote and waiting for today and this weeks quiz and assignments. An update 9/18/2020–today broke the site–white screen error. I use the config file and got this error:

    Warning: require_once(inc/core/assets.php): failed to open stream: No such file or directory in /home/jolineblais/jolineblais.net/nmd200/wp-content/plugins/shortcodes-ultimate/shortcodes-ultimate.php on line 22

    Fatal error: require_once(): Failed opening required ‘inc/core/assets.php’ (include_path=’.:’) in /home/jolineblais/jolineblais.net/nmd200/wp-content/plugins/shortcodes-ultimate/shortcodes-ultimate.php on line 22

    I do not have updraft plus on the website.

    Can I delete the plugin via FTP then re-install the previous version (where can I find it?) via FTP and then try again? My folders also show 2 copies of the plugin–one in the plugin folder and the other in an “update ” folder at the same level as the plugin folder. Can I delete one of these? The one in the “upgrade” folder is called “shortcodes-ultimate.5.9.3-Z4TEad”

    I know only very basic php, mostly a little recognition, so not sure how to debug.

    Thanks for any help. I’m happy to try anything that won’t make situation worse.

    Po B.

    The page I need help with: [log in to see the link]

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  • Thread Starter pobox753

    (@pobox753)

    I resolved this issue with help of WordPress “recovery mode” –a special URL sent by Dreamhost–the web host. This critical intervention allowed me to access my WordPress dashboard, complete the upgrade (which deleted the second copy of the plugin), deactivate all plugins, then reactivate as needed.

    Of course when I had shortcodes deactivated the pages using it went to 404 error; but resolved once it was reactivated.

    I will say that I got a time out error during initial upgrade and when I tried to upgraded again, that’s when I got the error.

    Hope this helps anyone else.

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