Help understanding when abandoned cart is triggered

  • Resolved netnothing

    (@netnothing)


    2 years, 4 months ago

    I have some questions on when exactly the cart is considered abandoned.

    First, if a customer gets to the checkout page and enters their email address, but then leaves the checkout page either by closing the browser or navigating to another page/site – is the email and cart captured? Because I’m not seeing that it is. It seems to me that the customer has to stay on the checkout page for the amount of time set in Cart abandoned cut-off time in settings?

    And does the cart only get saved when the CRON cartflows_ca_update_order_status_action is run? Meaning, that every 15 minutes this is run to capture the carts? Or process carts that have already been captured?

    By default, WooCommerce doesn’t save the email field on the checkout page if a user enters it, and then navigates away. So wouldn’t this make capturing abandoned carts difficult?

    Thank for you any explanations you can give.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @netnothing,

    When a user enters an email on the checkout, the plugin captures the email and waits for the CRON time, and checks if a purchase is made, if not it triggers an abandoned cart and sends emails according to the settings you made.

    Hope this helps.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @netnothing,

    When any user enters the email address on the checkout page, the plugin captures the cart and checkout data immediately. Captured data is not visible to the admin until it gets abandoned.

    Once the cron run (15 min by default, until you change it from settings ), it checks if the same user has purchased an order by comparing the email address and products available in the cart. If the plugin does not find the order then it will mark the order as abandoned and it will be visible in the admin area.

    Once the order mark as abandoned, the plugin will schedule the emails and will send them accordingly.

    Hope it clarifies.

Viewing 2 replies - 1 through 2 (of 2 total)
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