Help Topic don’t work
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Hello,
i like this Plugin. Thats what i needed. A simple way to create a ticket from WordPress. But i have a Problem.
We have different Help Topics in osticket with assigned Departments.
In osTicket Connector Form i use a topic Dropdown with values “Dropdowntext|topicID”:
[select* osticket-topic “Topic A |1” “Topic B|2” “Topic C|3”]The ID is the Topic ID from osTicket.
If i select “Topic B” the form submit the topicID 2. But Tickets will be createt in osTicket without a Topic. So i have no way to select the right Department. All Tickets will be created in default Department.
When i look to the json Fields of osTicket, there is a Field called “topicId”. But it doesn’t seem to be supported by osTicket connector?
What funktion have “osticket-topic” in the connector?
Greets
Jürgen
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