Help. Reward not working

Hello,

There are 2 possible explanations for that :
– Your loyalty system isn’t turned ON : If so, go into your loyalty system and turn it on (button on the top of the settings), save, and your customers should start earning points.
– You didn’t mark your order as ‘complete’ inside woocommerce. The default status for customers to receive points is “complete”. If you left the orders with the “processing” or “on hold” status, they won’t receive points.

Tell us if that solved your problem.

Without any answer, I’m going to consider the issue has been resolved.

Yes. Thank u so much. You are fantastic ??

Hi there I am also experiencing the same problem. The rewards program is turned on already. But the strange thing is that if i place an order as an admin, I can see the rewards points. But if I place an order using some other account/email address, I don’t even see the customer’s email listed in woorewards. I’ve tried changing the order status to “complete”, still not working…please help!

Hello,

If you’re experiencing this, it means that your customers don’t register to your website when placing orders.
If you look at the order detail, you’ll see that it’s a “guest” order.

Only registered customers can earn points, not guests.