Help: Rates Won’t Display

  • Resolved Adeniran

    (@deniran)


    4 years, 8 months ago

    I have rightly configured the DHL plugin for my client, yet no delivery options are displayed upon checkout. Am I doing something wrong? Irrespective of what address is entered on the checkout form, the shipping section of the checkout says: “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.”

    Is this something you can look at, please?
    I anticipate your prompt support.
    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @deniran

    Is may happen for the following reasons.

    1) Configuration problem.
    2) Product weight is not defined.

    Please send an email to [email protected]. Then our developer will check the issue on your site.

    Thread Starter Adeniran

    (@deniran)

    Thank you!

    I can see from here that some products’ weight wasn’t defined.
    Thank you, again!

    Hi @deniran ,

    Please use our product HITShipo to create a shipping label, pickup quickly when the order is placed. This is fully automated solution will send a shipping labels to the given email address. Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Help: Rates Won’t Display’ is closed to new replies.