Help, my website is broken after setting up popup sign up form

Hello @eatingtokyoz

I hope you’re well today and I apologize for the late response!

I have visited the site and see no popups showing up there automatically so I assume you managed to disable the plugin for now. Did you also regain access to the site back-end?

Usually in such cases the quickest solution is to remove the plugin physically from the server (or just rename its folder) via FTP (or for example cPanel’s “File Manager” tool). Hustle is by default installed in

/wp-content/plugins/hustle

folder so renaming it to e.g.

/wp-content/plugins/hustle_off

should disable the plugin, letting you use the site again.

As for an actual issue. I understand that we are dealing here with two things:

1) popup “blocking” the site so no content can be seen

Do I correctly understand that what was happening was that once the popup was showing on the site, it was covering entire screen and you weren’t able to click anywhere to close it?

If yes, most likely the option to “Close pop-up when clicked outside” was disabled in popup configuration and the closing “X” button was either hidden (it should be showing up automatically) with some additional CSS or due to some conflict. If you don’t remember adding any CSS for this, it would suggest a conflict and I’d be happy to take a look but I’d need to “see it in action”.

It would help if you could enable popup again but set it to show (in “Visibility” options) on one selected page (preferably some additional “test” page created especially for this) and point me to that page. If you have some staging/development site (publicly available) where you can replicate the issue, it might be even better to test it there.

2) you being locked out from the site.

I’d like to ask for a bit more description on this part. Does this mean that the entire login page/form was also “hidden by popup” or your login attempts were rejected? If latter, did you get any warning/error messages perhaps?

Best regards,
Adam

Hello. I don’t know if my problem is the same. But when I create a Pop-up, everything works fine. If I try to create a Slide-in, the first display is OK, then after some time my entire Site is also locked (TOO MANY REDIRECTION error – wrong page error). Not possible to access Dashboard, etc.
SO I have to rename \Plugin folder to deactivate all the plugins and then I have access to Dashboard again. Then I disable the slide-in and everything is OK again.

So it seems there is a problem related to Slide-in. I tried several kind of trigger (timing, exit intent …), but the problem is always the same: first displays OK then stuck and no access to any page possible (TOO MANY REDIRECTION error or wrong page error) –> need to disable plugins by FTP.

So for the moment I can’t use Slide-in.

Could you fix this bug ?

• This reply was modified 4 years, 10 months ago by regardextreme.

Hi @regardextreme,

I’m afraid that this is not something I was able to replicate on my installation and doesn’t seem related to the original report.
Can you please start a new ticket per forum rules so we can investigate this further for you.

Cheers,
Predrag