• Resolved stampwithanita

    (@stampwithanita)


    I tried to move my nav bar under my header in twentytwelve-child and now everything is blank… even my admin page is all blank. How can I fix this? I am totally new to all this. My site is: stampwithanita.com

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    Try:

    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides.
    – switching to the unedited default, core-bundled Theme (such as Twenty Twelve, Twenty Thirteen or Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    BTW, always backup everything (including your database) before doing any actions, just in case.

    Thread Starter stampwithanita

    (@stampwithanita)

    I can’t access my admin board… it’s completely blank as well. I downloaded FileZilla and tried to access but that also keeps giving an error message. I’m on a mac is there a better FTP to access files?

    When making php changes you should really use ftp or sftp.
    If your not sure how to use filezilla log into your host cpanel:

    stampwithanita.com/cpanel

    then click on file manager

    click your html directory its something like public_html

    then click wp_content/themes then you can make changes to your twenty twelve child theme.

    Moderator t-p

    (@t-p)

    btw, have you checked the error logs on your server for any specific error message. If you need help locating them, ask your hosting provider to help you with that.

    Thread Starter stampwithanita

    (@stampwithanita)

    Thanks so much for all the help. I ended up calling my host and they took the child theme out… so back to revising… although I’m a bit afraid now.

    Moderator t-p

    (@t-p)

    Glad you got it sorted ??

Viewing 6 replies - 1 through 6 (of 6 total)
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