Help, my feed is stuck

  • Resolved pete4mask

    (@pete4mask)


    1 month ago

    My feeds are stuck on “processing (0%)”

    From your article I guess there may be an issue with the cron job?

    I have downloaded the WP Control plugin and there is no error message showing in “events”

    There is nothing in wp-cron.php to indicate that it has been disabled either.

    Question: how to confirm positively that the cron job is running correctly?

    NB I have also set the batch number to 250 as I did see a timeout message in error log but from one month ago.

    I have tried cloning the current main feed and also creating a brand new one. They all have the same issue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter pete4mask

    (@pete4mask)

    @supportadtribes Please note I have found that this “stuck” behaviour occurs when “include variations” is selected.

    This is required because most of most of my products are variable.

    If I turn off this general setting the feed will complete quickly but only for non-variable products

    As mentioned above I have also set the batch number to 250

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @pete4mask ,

    Please stop the feed, refresh it and check for any browser console errors. Also go to Woocommerce > Status > Logs for any critical error logs.

    Having said that there shouldn’t be a bug with the include variations option. Try running a basic debug to confirm that it isn’t a theme or plugin conflict.

    Thread Starter pete4mask

    (@pete4mask)

    Hi Jeff, thanks for your reply.

    I posted an update but it seems to have gone (or I didn’t submit properly)

    Anyway subsequent testing showed that in General Settings if I set the country code to “Netherlands” it works OK whereas having it on “Australia” is gets stuck.

    I found this because the only feed that was working was a test feed one of you guys setup on my site years ago with Netherlands as the country.

    Try running a feed at your and with Australia as the country and include variable products.

    Although this is potentially data related too if due to say comma v decimal in prices ?

    ALSO

    I found a feed issue which seems to be a bug

    If I have a rule eg wholesale_price to divide by 1.1 (to remove tax) then I have another field “regular_price” then the divide by 1.1 is also (unexpectedly) applied to the regular_price field. To workaround this I am needing to set up another rule to multiply regular_price by 1.1 to offset the bug.

    • This reply was modified 1 month ago by pete4mask.
    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @pete4mask ,

    Have you tried creating a new feed/template? Duplicating the feed will usually cause issues, best way is to create a new feed.

    As for the pricing decimal & thousands separator. We’ve introduced a feature where feeds follow the ISO4217 as we’ve received reports that the pricing structure have problems with Google.

    Try running a feed at your and with Australia as the country and include variable products.

    = Did this and there’s no issue, targeting Australia or other countries. All the feeds refreshed fine.

    For the pricing/VAT, have you tried using the excl. VAT options?: https://ibb.co/gbWY4KB2

Viewing 4 replies - 1 through 4 (of 4 total)
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