Help! Jetpack failed to activate

  • Hey guys!
    I just installed and connected jetpack to my wordpress acount.
    However, I clicked to activate ‘protect’, and it came up with the following error.

    Protect failed to activate. SyntaxError: JSON.parse: unexpected non-whitespace character after JSON data at line 1 column 75 of the JSON data

    Please let me know what I must do to fix this!
    Thanks,
    -Mark

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you let me know what other plugins are currently active on your site?

    Could you also try the following:

    1. Open the dashboard page.
    2. Open your browser console
    3. Click on the Network tab
    4. Refresh the page.
    5. Try to activate a module.
    6. If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
    7. Click on the “Response” tab in that new panel.
    8. Copy the message displayed there.
    9. Paste it here.
    10. If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
    11. Copy any errors displayed there, and paste them here.

    Thanks!

    Thread Starter EndAllDisease1

    (@endalldisease1)

    Hey thanks for your reply.
    I just upgraded my theme and am 90% sure that the issue resolved itself.

    Please leave this thread open, and if I don’t reply to it within 5 days, it means it’s fixed and you can go ahead and close the thread.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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