Help International Shipping Flat Rate Not Working!

  • Resolved atw

    (@rotipom)


    4 years, 6 months ago

    I have created an International Flat Rate Shipping zone for my products with countries defined (not postal codes, just countries). However SOME orders are NOT being charged this (very expensive) international shipping cost. Sometimes these are orders from the SAME country: one order would be charged and the other not. And sometimes orders are not charged this shipping even though the country is defined. Please help, I’ve been losing money, over $240 so far and more ongoing because this appears to be so random that I didn’t even know it was going on.

    Here is a Google Sheet of the orders in question: https://docs.google.com/spreadsheets/d/1gqw4EkLyorArn0tRkA2zv_wmwFqoMiS6b1Zi4rBpdf4/edit?usp=sharing

    Highlighted rows are where countries are sometimes charged and sometimes not!

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @rotipom,

    To sort out what’s happening, it would be helpful to have screenshots. Can you post screenshots of the shipping zones (WooCommerce > Settings > Shipping)? You can use https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL it gives you in your reply.

    That way we’ll be able to see how these are set up and help sort out what’s going on.

    Thanks!

    Hello @rotipom,

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please let open up a new topic and we’ll be happy to help out.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Help International Shipping Flat Rate Not Working!’ is closed to new replies.

Tags