Help! Has suddenly stopped working!

did you modify something in the plugin?
it seems that the library (owl.carousel) is missing.

Can you deactivate the plugin, and activate it again?
Maybe it will help.

No, I didn’t modify anything in the plugin. Ok, I′ll try that.

No, good. I tried what you said and I also tried deleting it completely and installing it again. But I still have the same problem.

Thank you so much for your prompt response by the way ??

can you send me via email ([email protected]) ftp access to plugin directory?
today evening or tomorrow will be an update so I can’t make changes in package right now.
I’ll check this on your website.

Sorry, I’m a bit of a beginner. How do I send ftp access?

Thank you!

it depends, watch this video https://www.youtube.com/watch?v=SnJxJ3p9SfE or if you can’t enable me ftp, please wait for the update.

Hi,

I figured I’d wait for the update because I didn’t have time to watch the video. Could you let me know when it’s available?

Thank you!

update just came ??
Let me know if this helps.

Thanks for letting me know! Unfortunately, it’s still not working! Will I try the ftb thing instead?

This is very strange.
Can you tell me what you did on that site that the plugin has stopped working?You installed some plugin or a system that optimizes or cache?

Try now, there is another update

It’s working again now! Thank you so much for your help! I don’t think I installed any new plugins in the time frame that it stopped working but I deactivated some I don’t use just in case. I can’t say whether it was this or the update that worked. Thank you so much again for your help!

uff, I’m glad that everything is working right now

Just updated the plugin, crash & burn. What’s going on? Worked great until the update. I’ve deactivated / reactivated. I’ve deleted / reinstalled. I’ve starting turing other plugins off. Flatline…..