Help! Download Not Found error

  • Resolved ttm2017

    (@ttm2017)


    5 years, 11 months ago

    Hi, I just installed the Better File Download plugin, followed the steps in the documentation to add files, but when I insert the download shortcode into a page I simply get the following message appear instead of the download button: [download not found]
    Any help much appreciated!

    • This topic was modified 5 years, 11 months ago by ttm2017.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ndhaddon

    (@ndhaddon)

    Hi ttm2017,

    I get a 404 error when I visit that page.

    Have you double checked that the download ID that you’re using in the short code is the same as the download ID of the file?

    If you can give me a valid URI to look at, I’ll be glad to help ??

    Cheers

    Nik

    Thread Starter ttm2017

    (@ttm2017)

    Hi, I’m sorry – I had the page set to private! It’s public now, so you should be able to access it.

    Plugin Author ndhaddon

    (@ndhaddon)

    Hi,

    I can see that you’ve got a couple of download management plugins running at the same time. I’m not sure but there may be a conflict between them, try disabling the ones that you are not actively testing and see if that fixes the issue.

    I can’t see through my browser’s dev tools that you have anything that looks like it might be a file that you’re offering for download contained in your uploads folder. Maybe just double check that you have added the download/file using Better File Download and that the ID is the same as the ID you’re using in the short code. You can copy the short code with the ID straight from either the downloads or categories admin screen.

    If you could try those two ideas and let me know how you get on with it, that’d be great.

    Cheers

    Nik

    Plugin Author ndhaddon

    (@ndhaddon)

    Hi ttm2017,

    How did you get on with my suggestions?

    Cheers,

    Nik

    Plugin Author ndhaddon

    (@ndhaddon)

    Hi,

    I’m marking this as resolved as I’ve had no response from you regarding this issue.

    Feel free to open a new request if you need to ??

    Cheers,

    Nik

Viewing 5 replies - 1 through 5 (of 5 total)
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