Help! Data is not being recorded in Airtable.

Hi,

Thank you for reaching out to us,

Could you please send me screenshots of :

– the mapping configuration you made
– the admin configuration and public view of your CF7 form?
– the list of the attributes on your Airtable Database

Then, can you send me a video using Loom where the error appears?

It will help me better understand where the problem comes from.

Thanks

Kind Regards,

Cristian
WP connect Support

I encountered an issue while using Contact Form 7 (CF7) with your plugin. I noticed a fundamental difference in how CF7 fields are handled. I use the Dynamic Text Extension (DTX) for my form, which may be causing compatibility issues with your plugin.

To troubleshoot, I first tried using regular CF7 field types with the “class=hidden” attribute, along with a custom function to populate these fields before sending the email. However, this approach did not resolve the issue. I then tested with a simple, regular CF7 form, but the problem persisted.

Interestingly, I also noticed an error message that I did not configure in the message tab. This raises questions about the source of the error. Do I need to configure an SMTP server for your plugin to work properly? I recall testing this a few months ago without any special configurations, and it worked fine.

I would appreciate any guidance or documentation you can provide to help me resolve this issue. Thank you for your assistance.

@wpconnectco, where can I send the screenshots? Do you have an email address?

I found this function in the entry.php file:

function save_wpcf7_entry_in_airtable_table( $contact_form, &$abort, $submission ) {

? ? $service = WPCF7_Airtable_Service::get_instance();

? ? if ( ! $service->is_active() ) {

? ? ? ? return;

? ? }

? ? if ( $contact_form->in_demo_mode() ) {

? ? ? ? return;

? ? }

? ? $consented ? ? ? ? ? ?= true;

? ? $optional_consent_tag = false;

? ? foreach ( $contact_form->scan_form_tags( 'feature=name-attr' ) as $tag ) {

? ? ? ? if ( $tag->has_option( 'consent_for:airtable' ) ) {

? ? ? ? ? ? if ( $tag->has_option( 'optional' ) ) {

? ? ? ? ? ? ? ? $optional_consent_tag = $tag;

? ? ? ? ? ? }

? ? ? ? ? ? if ( null === $submission->get_posted_data( $tag->name ) ) {

? ? ? ? ? ? ? ? $consented = false;

? ? ? ? ? ? }

? ? ? ? ? ? break;

? ? ? ? }

? ? }

…

if (is_wp_error($response) || $response->error) {

		$error_message = $response->message;

		// Display error
    	$submission_response = __("Due to an error, your message could not be sent. Please try again later.", 'add-on-cf7-for-airtable');

		// If there is an optional consent tag, let the user know he can uncheck it.
		if ( $optional_consent_tag ) {
			/* translators: %s: consent checkbox text */
			$submission_response= sprintf( __("Due to an error, your message could not be sent. Please try again later or uncheck.", 'add-on-cf7-for-airtable'), $optional_consent_tag->content);
		}
    	$submission->set_response($submission_response);

Is it related to the $optional_consent_tag? If so, where do i add it or better where to remove it?

Hi,

You can send me the screenshots to my mail : https://revealit.secupress.me/fr/uhjjgybmp9ufrn77w2ob4lnqv88hz4wfea0ek2kicm0aztq3ycdsodxs13x9i615

Kind Regards

Cristian
WP connect Support

I have the same issue, emails not being sent and Airtable entries not generated. How can I help? I gave the token all possible permissions, but no change to the outcome. Same message as OP.

• This reply was modified 6 months, 4 weeks ago by nzstefan.

Hi,

Could you send me the same screenshots and a video on loom to my mail : https://revealit.secupress.me/fr/mkgs9w1frti2s4b0py7cijhtacvulho51yfne6mowe203xv6zu39zrg58dqkqap7

Kind Regards,

Cristian
WP connect Support