HELP: after a backup client website is redirecting to another site

  • HELP: after a backup client website is redirected to another site

    Hello, our client website https://www.marcon-construction.co.uk was displaying an error, so in an attempt to fix this I restored a backup from 3rd June 2022 (11 days ago) – restoring the plugins, themes and database.

    However, since doing that I can no longer access the Marcon construction site- I don’t know what is happening, it seems like it doesn’t exist anymore. all pages including the /wp-admin login page redirect to this site: https://advancedservicecentre.co.uk/

    I don’t know what happened or how to fix this without having access to the backend of the site…

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • @jadebartholomew

    Check .htacess file located in server’s root folder. There must be some redirection option link given. You can also ask server support if not found issue.

    Thread Starter sierrasixmedia

    (@jadebartholomew)

    Hi,

    i’ve checked the htaccess and cant see a redirect. but i do know there is one somewhere…

    I used https://www.redirectcheck.com/ to trace the redirect at it has shown this code:

    www.marcon-construction.co.uk

HTTP/1.1 301 Moved Permanently
Content-Type: text/html; charset=iso-8859-1
Content-Length: 246
Connection: keep-alive
Keep-Alive: timeout=15
Date: Tue, 14 Jun 2022 15:28:06 GMT
Server: Apache
Location: https://www.marcon-construction.co.uk/
Cache-Control: max-age=3600
Expires: Tue, 14 Jun 2022 16:28:06 GMT

https://www.marcon-construction.co.uk/

HTTP/2 301 
content-type: text/html; charset=UTF-8
location: https://advancedservicecentre.co.uk/
date: Tue, 14 Jun 2022 15:28:07 GMT
server: Apache
x-powered-by: PHP/7.3.33
x-redirect-by: WordPress

https://advancedservicecentre.co.uk/

HTTP/2 200 
server: nginx
date: Tue, 14 Jun 2022 15:28:09 GMT
content-type: text/html; charset=UTF-8
vary: Accept-Encoding
link: ; rel="https://api.w.org/"
link: ; rel="alternate"; type="application/json"
link: ; rel=shortlink
x-cache: HIT
strict-transport-security: max-age=31536000; includeSubdomains; preload
x-xss-protection: 1; mode=block
x-content-type-options: nosniff
access-control-allow-origin: *

    what file would i find this in?
    for reference we use 1on1 IONOS server…

    @jadebartholomew

    Above code showing same that your site is redirecting to another website. Can you share .htaccess file code here in root folder ?

    If you have any redirection plugin added in site can you rename that folder after taking backup from server ?

    Ask to server support if still not find any solution.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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