help

  • agusgonzalezs

    (@agusgonzalezs)


    1 year ago

    Hi, I’m trying to get the plugin working but I haven’t been able to get live rates for my sales. I really don’t know what’s wrong. Maybe configuration in products?

    I get this information from the debug?

    USPS DEBUG MODE IS ON – TO HIDE THESE MESSAGES, TURN DEBUG MODE OFF IN THE SETTINGS.

     USPS REQUEST:API=RATEV4&XML=<RATEV4REQUEST USERID=”F8C843″><REVISION>2</REVISION><PACKAGE ID=”3F25EDB5CF7EFDEC908BD8EE5D624C25:1:8.2677:3.937:3.937:141.09568″> <SERVICE>ONLINE</SERVICE> <ZIPORIGINATION>32084</ZIPORIGINATION> <ZIPDESTINATION>32080</ZIPDESTINATION> <POUNDS>141</POUNDS> <OUNCES>1.53</OUNCES> <CONTAINER /> <SIZE>REGULAR</SIZE> <WIDTH>3.937</WIDTH> <LENGTH>8.2677</LENGTH> <HEIGHT>3.937</HEIGHT> <GIRTH></GIRTH> <MACHINABLE>TRUE</MACHINABLE> <SHIPDATE>01-NOV-2023</SHIPDATE></PACKAGE></RATEV4REQUEST> 

     USPS RESPONSE:<?XML VERSION=”1.0″ ENCODING=”UTF-8″?> <ERROR><NUMBER>80040B1A</NUMBER><DESCRIPTION>AUTHORIZATION FAILURE. PERHAPS USERNAME AND/OR PASSWORD IS INCORRECT.</DESCRIPTION><SOURCE>USPSCOM::DOAUTH</SOURCE></ERROR>

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author ELEXtensions

    (@elextensions)

    Hello @agusgonzalezs

    Thanks for reaching out to us and sharing the detailed debug log. It looks like you are not using the correct USPS ID under the setting of the plugin. Kindly use the 12-digit alphanumerical number, provided by the USPS team, under the general setting of the USPS plugin. If you still face this issue or any further issues then we suggest you get in touch with our?<u>support</u>?team so that they can look into your issue for you.
    We look forward to receiving your response and assisting you promptly.

Viewing 1 replies (of 1 total)
  • The topic ‘help’ is closed to new replies.