Help

Never mind – I changed to constant contact newsletter plugin – deleted all the js stuff and it seems to be doing what it’s supposed to –
thanks anyway.

@michaelsoaries – Awesome, glad you found a working solution.

Yes – I just posted again – I think i have the following issues:
When the site is visited the pop window opens -good.
When data is submitted form closes – good –

But if no data is submitted the pop-up window stays closed –
is it possible to have the window open – when user goes to another page or refreshes browser?

thanks

@michaelsoaries – Sounds like your cookies are set up incorrectly. Likely “On Popup Open”, when what you really wanted was to set the cookie when the form was submitted. Then your popup would continue to open until they submit the form.

Alternatively you could use Forced Interaction to disable the close button and force them to fill the form.

Hope that helps.

THanks for the reply.
That’s probably it. I don’t seem to be able to set the cookies right – I tried following the forum posts but I got even more confused.
Let me see if I can map out what I need –

So when visitor comes to the site the pop-up opens.
Each page they visit it opens again.

if they submit data it closes and should stay closed. regardless if they surf the site – unless they clear browser cache which gets rid of the cookies and they get a new session so to speak.

I don’t think a forced interaction would be the way – although having it open each page seems like a poke enough –

ok so how do I get to on submit when it’s not in the drop down boxes as a choice?

thanls

Hi Michael,

We have two wonderful docs on cookies that should help clear up any confusion:

Cookies Introduction

Using Triggers and Cookies Together

Hope this helps!

Hey thanks for getting back –
I’ve read them and for the life of me I get confused by them.

@michaelsoaries – You don’t want a cookie on open / close, you want to set one on form submit. You need to create a Manual JS cookie then set it on form submit.

The second link Walt posted above has the info you need for this. Scroll down to the section about forms & the section with code examples just below that. One of those should get you to the finish line.

ok thank you – I’ll look again

Closing this ticket due to inactivity. If your still having an issue post here and we will continue troubleshooting.

Please take a moment to rate and review the plugin and or support.

hi, ive been reading the post on “Using Triggers and Cookies Together” but still dont know if im doing it correctly. and off course it doesnt work.

im confused about setting the cookies on form submit. Seems like there is a few way to do the manual JS but i couldnt follow the step based on the article. Please help me. I really love the plugin!

Thank you in advance. I will try to elaborate my problem if it seems unclear to you.