HELP !

  • Please I am sorry this is my first post {I think} and my website has just gone ? I have done all the things support have said about plug ins etc and its still blank – my website

    I have customers screaming at me and its getting very upsetting. I am happy to let someone in and take a look at the site for me as im at my wits end.

    Apologies if this is in the wrong place

Viewing 9 replies - 1 through 9 (of 9 total)

  • What exactly have you done?

    Phil

    (@owendevelopment)

    Looks like php error. Were you modifying PHP by any chance? Or htaccess file?

    Thread Starter edbrown1983

    (@edbrown1983)

    ok sorry wrote in a bit of a panic

    I was called to say the website wasnt working loaded up and its just blank.

    I am with just host and they said to disable plugins and i have by naming the folder etc

    apart from that I have not installed or touched the website

    and i am not very code minded but i fear it may have been hacked ?

    any help appreciated

    Phil

    (@owendevelopment)

    Did this just happen out of the blue or whilst you were working on it?

    Thread Starter edbrown1983

    (@edbrown1983)

    not touched the site – it gets a lot of spam so i fear i have taken a hit

    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – running the upgrade manually via wp-admin/upgrade.php

    Thread Starter edbrown1983

    (@edbrown1983)

    oh dear – I dont think I understand or have the skills for this ??

    If you cannot manage this yourself, perhaps you need to consider hiring someone to carry out the work for you.

    Thread Starter edbrown1983

    (@edbrown1983)

    ok no worries

Viewing 9 replies - 1 through 9 (of 9 total)
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