Heatmaps are not showing for me.

  • Resolved seuo_r

    (@seuo_r)


    11 years, 5 months ago

    Hey Daniel, great plugin btw.

    I got it working on one of my other wordpress sites that is with a different host,

    But I can’t seem to get this site to show the heatmap https://www.gubbagardensheds.co.nz, I recently got them to update the php version so i don’t think it’s that.

    Could you take a look?

    Thanks.

    Sam

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author dpowney

    (@dpowney)

    Hi Sam,

    I can see the information panel on the bottom left of the page and the save mouse clicks and touch screen taps option and the draw heat map options are enabled (I can tell by viewing the page source). So the heat map should be displayed. Is there any heat map data being saved in the backend?

    I can see the saving of mouse clicks and touch screen taps is working using F12 developers tools. Here is a sample AJAX call request: with the following data:

    [ Moderator Note: Please post code or markup snippets between backticks or use the code button. ]</em

    x=182&y=378&url=http%3A%2F%2Fwww.gubbagardensheds.co.nz%2F%3FdrawHeatMap%3Dtrue&width=1349&isTap=false&zoomLevel=1&devicePixelRatio=1

    I can also see a request to retrieve the heat map data with the following:

    url=http%3A%2F%2Fwww.gubbagardensheds.co.nz%2F%3FdrawHeatMap%3Dtrue&width=1349&zoomLevel=1&devicePixelRatio=1&clickTapId=null

    But nothing is returned… In the request there’s clickTapId=null however this is usually blank. If you change it to clickTapId=655 to view one mouse click it works.
    See here https://www.gubbagardensheds.co.nz/?drawHeatMap=true&clickTapId=655

    I’m not sure why it has value “null”. I am going to release a fix shortly. Thanks for finding this bug.
    Daniel.

    Plugin Author dpowney

    (@dpowney)

    I’ve just released 3.0.2 to fix this. Please let me know how when you have downloaded this version. Thanks.

    Daniel.

    Thread Starter seuo_r

    (@seuo_r)

    Yeah, i’ve downloaded the patch, works great now.

    Thanks for your help.

    Plugin Author dpowney

    (@dpowney)

    Glad to help and I hope you find the plugin useful.

    Daniel.

Viewing 4 replies - 1 through 4 (of 4 total)
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