Heat Maps not showing on update

Hi,

Did you test with the enable drawing heat map option checked as well?

I’ve tested your website with Chrome 30 on Windows 8 quickly and the heat map works. Can you try checking the ignore device pixel ratio and ignore zoom level options. Also, please try disabling all of your plugins and then test. This helps to isolate the problem.

What Mac version do you have? What browser versions did you test?

Thanks for your help to fix this.
Daniel.

Hi again. Can you please also tell me if the other heatmap works (uncheck the heatmap.js option). Thanks

Ignore device and zoom level are not checked.

All plugins are disable except for revolution slider.

Mac version I am running is 10.6.8

Versions Browser:
Firefox: 24
Chrome: 30

Unchecked heatmap.js and checked no results

settings:
Generals checked
mouse click
enable drawing heat map
Debug
Save element
Save ajax
save page loads

Hi. Thanks the your information. I’ll look into the problem further and get back to you.

Additionally can you please test if the heat map displays on my website https://danielpowney.com?drawHeatMap=true on your Mac.

Thanks

Doesn’t work on firefox works on chrome 30 and safari

It seems to work now with heatmap=true my site. Not sure why I didn’t change anything but still when I click on show headmaps in the backend they are not showing up. Even after you and I clicked into my site.

Could it be the js build?

Ok. So you are saying it does not work for you if heat map is launched from wp-admin? But works fine if drawHeatMap=true manually appended to URL? What is the URL generated to draw heat map from wp-admin? This is likely a JS issue. Thanks

Yes it works now on drawheatmap=true, I think disabling it shows it. However the heat map in admin “user tracking” for each visit does not showup when you click on the button link. This is the one you clicked on

https://horsemanship4life.com/?drawHeatMap=true&width=1262&devicePixelRatio=1.01&zoomLevel=1.01&osFamily=Windows%208&browserFamily=Chrome&device=Other