Header showing in post editor background

  • Hi all,

    I created a website for a friend using OceanWP and Elementor. I set up the blog on the WordPress customizer. When I go into the old blog post or try to create a new post, the page header is showing up behind the text, making it impossible to see what’s being typed. No issue with another website using the same theme and plugin. I would like to have the standard white background in the editor but I do not want to get rid of the header for the blog pages. Am I missing a setting somewhere? Suggestions?

    A screenshot of what I’m referring to:
    https://monosnap.com/file/aiXmXVyq5RpaEkTaSl7t5CsthT6acV

    NOTE: The blog was *NOT* set up using Elementor or Elementor Pro. PLEASE DO NOT CHANGE THIS POST STATUS OR THREAD TOPIC! All elements of the blog, page header and blog design were created using wordpress customizer.

Viewing 15 replies - 1 through 15 (of 15 total)

  • Hello,

    Kindly share the page URL also and go to Elementor > System Info and share the report with us so that we can take a look.

    Thread Starter ambern

    (@ambern)

    @abhikr781 Sorry for the delayed response, thank you for getting back to me. Here’s the info you requested:

    https://nerdgasm-comics.com/

    == Server Environment ==
	Operating System: Linux
	Software: Apache
	MySQL version: MySQL Community Server (GPL) v5.7.30
	PHP Version: 7.4.18
	PHP Max Input Vars: 1000
	PHP Max Post Size: 67108864
	GD Installed: Yes
	ZIP Installed: Yes
	Write Permissions: All right
	Elementor Library: Not connected (cURL error 28: Operation timed out after 5002 milliseconds with 0 bytes received)

== WordPress Environment ==
	Version: 5.7.2
	Site URL: https://nerdgasm-comics.com
	Home URL: https://nerdgasm-comics.com
	WP Multisite: No
	Max Upload Size: 64 MB
	Memory limit: 256M
	Permalink Structure: /%postname%/
	Language: en-US
	Timezone: 0
	Debug Mode: Inactive

== Theme ==
	Name: OceanWP
	Version: 2.0.8
	Author: Nick
	Child Theme: No

== User ==
	Role: administrator
	WP Profile lang: en_US
	User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36

== Active Plugins ==
	Elementor
		Version: 3.2.4
		Author: Elementor.com

	Essential Addons for Elementor
		Version: 4.7.0
		Author: WPDeveloper

	Exclusive Addons Elementor
		Version: 2.4.21
		Author: DevsCred.com

	Jetpack
		Version: 9.8
		Author: Automattic

	Ocean Extra
		Version: 1.7.5
		Author: OceanWP

	Really Simple SSL
		Version: 4.0.15
		Author: Really Simple Plugins

	UpdraftPlus - Backup/Restore
		Version: 1.16.56
		Author: UpdraftPlus.Com, DavidAnderson

	WP-Optimize - Clean, Compress, Cache
		Version: 3.1.9
		Author: David Anderson, Ruhani Rabin, Team Updraft

	WPForms Lite
		Version: 1.6.7
		Author: WPForms

	Yoast SEO
		Version: 16.4
		Author: Team Yoast

== Must-Use Plugins ==
	1&1 Product Subdomain
		Version: 1.1.0
		Author: 1&1

== Elementor - Compatibility Tag ==
	
	Essential Addons for Elementor: Compatibility not specified
	Exclusive Addons Elementor: Compatibility not specified

== Elements Usage ==
	
	page : 3
		button : 2
		eael-image-accordion : 2
		eael-post-grid : 1
		eael-wpforms : 1
		exad-post-grid : 2
		heading : 9
		image : 1
		menu-anchor : 6
		sidebar : 1
		text-editor : 9
	wp-post : 0
		button : 2
		eael-image-accordion : 2
		eael-wpforms : 1
		exad-modal-popup : 5
		exad-post-grid : 2
		heading : 22
		icon : 3
		image : 5
		menu-anchor : 6
		text-editor : 18
	wp-page : 3
		eael-post-grid : 1
		eael-wpforms : 1
		heading : 1
		sidebar : 1
		text-editor : 1

== Log ==
	
PHP: showing 5 of 5PHP: 2021-01-25 07:38:49 [notice X 199][/homepages/42/d849719246/htdocs/clickandbuilds/NergasmComics/wp-content/plugins/elementor/includes/base/controls-stack.php::1430] Trying to access array offset on value of type null [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2021-01-26 06:44:12 [notice X 13][/homepages/42/d849719246/htdocs/clickandbuilds/NergasmComics/wp-content/plugins/elementor/core/logger/items/js.php::17] Undefined index: url [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2021-01-26 10:15:15 [notice X 2][/homepages/42/d849719246/htdocs/clickandbuilds/NergasmComics/wp-content/plugins/elementor/includes/template-library/sources/local.php::696] ob_end_clean(): failed to delete buffer. No buffer to delete [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2021-01-28 03:03:31 [notice X 1][/homepages/42/d849719246/htdocs/clickandbuilds/NergasmComics/wp-content/plugins/elementor/includes/api.php::160] Trying to access array offset on value of type bool [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2021-01-28 04:03:37 [notice X 1][/homepages/42/d849719246/htdocs/clickandbuilds/NergasmComics/wp-content/plugins/elementor/includes/api.php::160] Undefined index: pro_widgets [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]

JS: showing 6 of 6JS: 2021-01-26 06:43:06 [error X 38138][https://nerdgasm-comics.com/wp-content/plugins/elementor/assets/lib/pickr/pickr.min.js?ver=1.5.0:2:16820] Cannot read property \'clone\' of null 
JS: 2021-01-26 06:43:09 [error X 1220][https://nerdgasm-comics.com/wp-content/plugins/elementor/assets/lib/pickr/pickr.min.js?ver=1.5.0:2:21012] Cannot read property \'changestop\' of null 
JS: 2021-01-26 07:34:25 [error X 1][https://nerdgasm-comics.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.0.16:2:359967] Cannot read property \'val\' of undefined 
JS: 2021-01-26 10:32:02 [error X 15][https://nerdgasm-comics.com/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=3.0.16:2:54754] An invalid argument supplied as multiple control value [array (
  'category' => 'InvalidElementData',
  'tag' => 'Element <code>undefined</code> got as <code>exad_modal_image_gallery</code> value. Expected array or object.',
)]
JS: 2021-01-27 00:55:17 [error X 91][https://nerdgasm-comics.com/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=3.1.0:2:35000] Cannot read property \'global\' of undefined 
JS: 2021-02-03 23:44:16 [error X 1][https://nerdgasm-comics.com/wp-content/plugins/elementor/assets/lib/backbone/backbone.marionette.min.js?ver=2.4.5.e1:24:19952] View (cid: \"view40453\") has already been destroyed and cannot be used. 

Log: showing 13 of 132021-01-26 17:01:54 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.0.16',
  'to' => '3.1.0',
)]
2021-02-01 02:07:21 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.1.0',
  'to' => '3.1.1',
)]
2021-03-03 05:03:39 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.1.1',
  'to' => '3.1.2',
)]
2021-03-04 05:06:39 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.1.2',
  'to' => '3.1.3',
)]
2021-03-10 17:05:50 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.1.3',
  'to' => '3.1.4',
)]
2021-04-22 16:53:13 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '3.1.4',
  'to' => '3.2.1',
)]
2021-04-22 16:53:14 [info] elementor::elementor_updater Started 
2021-04-22 16:53:14 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Start  
2021-04-22 16:53:15 [info] Elementor/Upgrades - _v_3_2_0_migrate_breakpoints_to_new_system Finished 
2021-04-22 16:53:15 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.1.4',
  'to' => '3.2.1',
)]
2021-04-26 17:01:37 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.2.1',
  'to' => '3.2.2',
)]
2021-05-05 17:07:18 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.2.2',
  'to' => '3.2.3',
)]
2021-05-27 17:07:22 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.2.3',
  'to' => '3.2.4',
)]

    Hello,

    It seems the plugin conflict issue. Try to disable all the nonocean plugins and check if it is working or not. If yes, enable the one-by-one plugin, and refresh the page after enabling each plugin, to check the conflict issue.

    Thread Starter ambern

    (@ambern)

    @abhikr781 I deactivated all of the plugins, including Ocean Extra. It didn’t change anything. The plug-ins are not the culprit.

    Hello,

    Have you set any site background images?
    Please navigate to customizer > general settings > general styling, remove the background image if selected, and check.

    Thread Starter ambern

    (@ambern)

    @abhikr781 Yes, this is the header for the blog page and blog entries. As I stated in the original post, I do NOT want to get rid of that design. When I tried to set this as a normal header in the customizer, the image was too small and there wasn’t an option to adjust the height of the image. Only when I set it as a background image did it actually display the way I needed it to. That said, there should be no reason for WordPress would display a background image in the post editor, that’s absurd and should not be happening. If there is a way to set the “header image” height to match how the background image is displayed currently, I would like to know.

    Hello,

    I apologize for the delay in response.

    which image is exactly showing there, the image which you have added background image via Appearance > Customize > General settings > General styling?

    Or getting any other images?

    If possible kindly open a support ticket at our help desk to take a closer look into the issue.

    Thread Starter ambern

    (@ambern)

    @abhikr781 Hi. The image that is showing up in the background when I go to create a blog post is the image in the blog header (I included an image link in my original question). It’s a collage I spent a lot of time creating. The image was on the General Styling option. So yes. It’s the image under Appearance > Customize > General settings > General styling.
    When I remove that and put the image into the Header Media option, it only shows up in the background of the menu area and does not display full height. There is no option to change the height of this image or to get it to display the way I want it under header media. Nor do I want this image to show up behind the menu on other pages. I ONLY want it to display on the blog and blog posts.

    Thread Starter ambern

    (@ambern)

    @abhikr781 I can’t figure out how to submit a ticket. When I googled this it gave me the oceanwp website support dashboard. I created an account but when I try to submit a ticket it doesn’t recognize my email and says the login is incorrect. The email is correct on the Your Account page. Do I have to pay for support? Because that’s what it looks like on here.

    • This reply was modified 3 years, 3 months ago by ambern.

    Hello,

    I have checked that again on my end and there is no issue if I select the header image. The only image that will appear in the editor background is the image selected from the customizer > general styling > background image.

    Kindly open a ticket at the helpdesk to take a closer look into the issue.

    Thread Starter ambern

    (@ambern)

    @abhikr781 as per my last response, it won’t let me submit a helpdesk ticket on the OceanWP website. If this isn’t where I need to send it, please can you provide a link? If this is where submit the ticket, it will not let me log in to the submit ticket dashboard. I created an account on the website and can log into the website but it won’t allow me to submit a ticket. I do not have a paid account. Please advise.

    Apologize for the trouble.
    Following the doc will help you in opening the ticket and please try to open it in the prepurchase section.
    https://docs.oceanwp.org/article/762-how-can-i-get-support

    Thread Starter ambern

    (@ambern)

    @abhikr781 I’ve submitted the question to pre-purchase. However, this is the message that displayed after I submitted it:

    Important: This form is for pre-purchase questions only. Support question will not be answered. If you are a free user and you need support, create a new topic on the WordPress forum or join our Facebook Community Support group. If you are a customer, submit a ticket via our support page.

    I did explain that I was directed to submit through that option. I’ve been trying to get this resolved since April (this is not the first post I made on the WordPress forum regarding this issue). How long should I wait to receive a response?

    Thank you, I got your ticket and already reverted it.

    • This reply was modified 3 years, 3 months ago by Abhishek.
    Thread Starter ambern

    (@ambern)

    Hi @abhikr781 apologies for the delay, this past week has been very busy for me. I’ve emailed you the info you requested at the prepurchase email address. Thank you!

Viewing 15 replies - 1 through 15 (of 15 total)
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