Header missing from cart

  • Resolved elextric

    (@elextric)


    5 years, 2 months ago

    Hello,

    We are using cartflows with woocommerce, we are using Avada theme.
    on our checkout and thank you page, our site header isn’t showing.

    I’ve tried everything. Header display is selected in the page settings, yet the header still doesn’t display.

    As you do not support Avada we chose the Elementor theme, so are using an elementor cartflow template at the moment. It looks great, the footer is showing but the site header navigation is missing.

    Any idea how I can get the Avada header that shows on the rest of my site to show on the two cartflow steps? (Checkout page and thank you page?)

    Thanks

    Gary

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @elextric!

    Thank you for contacting us!

    If you want to add the theme’s header & footer on the CartFlows pages then you can add it by changing the page template to “Default Template”.

    This setting is present on the CartFlows page’s setting in the backend. To change it goto your flow -> Click on the edit button and on the right side under the name “Post Attribute” change the template to the Default. Check this image for the reference: https://cl.ly/82c11546c557

    This will automatically add your theme’s scripts & styles including the header & footer too.

    Please let me know in case you have more question.
    Happy to help.

    Thread Starter elextric

    (@elextric)

    Hi there,

    Thank you for your help. I tried that, it did add the header back but unfortunately destroyed the template form. All the styling broke.

    Maybe this is because we are using Avada as our theme, and the template is in Elementor? not sure. The page looks fine when I choose ‘Cartflows boxed’ as the template, but it is missing the header. But when I change the template to ‘default’ the header appears on the page but all the form styling breaks!

    Can you suggest anything else?

    Many thanks!

    Gary

    Plugin Support CartFlows Team

    (@cartflows)

    Thank you @elextric for getting back to us!

    Can you please share the URL of your checkout page where I can see this issue and get it fixed for you.

    Otherwise, you can open a new support request from here and one of our developers will get back to you with the solution to it.

    Let me know if you have more doubts.

    Is there already a solution to this problem? I’m in the same situation with the Avada theme

    Plugin Support CartFlows Team

    (@cartflows)

    Thank you @lajus for getting back to us!

    Can you please share the URL of your checkout page where I can see this issue and get it fixed for you.

    Otherwise, you can open a new support request from here and one of our developers will get back to you to find solution on it.

    Let me know if you have more doubts.

    Have the same issue, I need to add to the page the Title Tag in order to see that,

    It happen with the Template Page For Builders

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @gneuman81

    Thank you for contacting us!

    That’s strange, can you please open a support ticket from here. If you have already opened the support ticket, rest assure one of the member of our developer team will get back to you.

    Feel free to get in touch in case you need more help or assistance.

    I get same issue. Please help.

    Thanks

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @mvishal71

    Thank you for getting in touch with us!

    Let me tell you that, by default CartFlows does not loads the theme’s scripts & styles as well as header & footer if the page template is set to “CartFlows-Box” or “Template for the Page Builder”.

    So, if you want to enable the page template on your CartFlows pages then you have to change the page template to “Default”. This will load all the theme’s scripts & styles including the header & footer.

    Here is the article which will help you.

    I hope this helps you.

    Feel free to get in touch in case you need more assistance.

Viewing 9 replies - 1 through 9 (of 9 total)
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