Header Image not shown

The header in p2 should optimally be a maximum of 980px by 120px.

If you provide a link to the file you were trying to use in your media library I’ll be glad to do some testing with it on p2 at my end.

Oh my apologies, I was looking at the wrong theme. ??

You do have the correct image dimensions for Parament, so it would be great if I could get ahold of your image so I can test it out and see what’s going on. Thanks!

Hi Kathryn

Thanks for you reply.
A sample of a header that does not work can be found here:

https://212.150.186.147/aosalivelogxml/header.png

Guy

Thanks! As you can see in this screenshot I was able to upload your image as a header fine on my test install, so something else must be going on:

If you could please answer these troubleshooting questions, that would be very helpful:

– Do you have a test installation with Parament and the non-appearing header where I might be able to see this in action?

– What version of Parament is it?

– Do you not see the header in multiple browsers, or just one?

– If it’s only happening in one browser, which one? Could you try turning off all extensions or add-ons and see if it appears?

– Try turning off all your plugins. If the header appears, turn them back on one-by-one to find the conflict.

One more question: did you make any edits to the Parament theme files? If you did, could you try a fresh install of Parament without any modifications and see how it goes?

Hi again Kathryn

1. No I do not have a beta site world wide.
   I use my Windows 8 for that… ??
   a: I have a problem when I add a link with a photo.
   I know it is an issue with WordPress on windows (Do you know how to solve it ?) … but… if so – why is it showing on other default WordPress themes (Twenty Fourteen) as I wrote before.
   b: If that might help, after I set the image, I see a broken image icon (as if “it did not work”).
2. I use theme version = 1.3…I did not edit any of the files yet…
3. Tried to view using (none worked):

• MS IE
• Chrome
• Firefox

• As suggested I turned off all the plugins .
  That did not work

***************************************
After writing all this , I tried something that I learned while writing ASP/.net sites… I gave modify permission to “IIS_IUSRS” on the physical folder of the website.

And … it solved the problem.
***************************************

Many thanks for re-trying to help me!!!
Guy Cohen

After writing all this , I tried something that I learned while writing ASP/.net sites… I gave modify permission to “IIS_IUSRS” on the physical folder of the website.

And … it solved the problem.

Wow! I’m so glad you figured it out – thanks for letting me know. ??