Header image not showing up on mobile

  • Resolved coltenv

    (@coltenv)


    8 years ago

    I’m having an issue where my header image won’t show up on mobile. The theme is Divi (I know it’s a premium theme, but the theme support is SO slow).

    It shows on the desktop version, and it actually shows up when I do inspect and then show the mobile version. But when I actually look on my iPhone, there is no header image. Also, it’s only for this page:

    buildprocon.com/projects

    Any ideas on what could be causing this? Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
  • ThemeSumo

    (@themesumo)

    It’s working fine on my iPhone (5c) in both portrait and landscape orientations, I’m using the Firefox browser.

    Thread Starter coltenv

    (@coltenv)

    Interesting…maybe it’s a browser issue then, cause I’m using Safari on my phone. Thank you for pointing that out. It doesn’t work in Chrome on mobile either.

    • This reply was modified 8 years ago by coltenv.
    Michael

    (@mh-themes)

    @coltenv: I can confirm that your header image isn’t showing up in Safari on iPhone 7 Plus.

    Thread Starter coltenv

    (@coltenv)

    Man, this is so weird. I can’t use inspect either because it shows that it recognizes the background image. So it must just be a mobile browser issue.

    ThemeSumo

    (@themesumo)

    Interestingly, testing on Safari browser on my 5c, your header image is showing correctly.

    Michael

    (@mh-themes)

    @themesumo: Are you sure that you’re referring to the header image and not to the PROCON company logo?

    ThemeSumo

    (@themesumo)

    Yes, the large image with the wooden house under construction?

    Thread Starter coltenv

    (@coltenv)

    Yeah, it’s a large opaque header image with a house under construction. It shows as a hero image on desktop.

    Thread Starter coltenv

    (@coltenv)

    Turns out it was a dumb mistake: the image I had uploaded was pretty large and it was affecting it. I should have caught it. Thanks for the help everyone.

    I am having this same issue. I used the dimensions specified on the site before uploading. It still doesn’t show. Also using iphone 7plus

    https://www.travelcomplanion.com

    Thread Starter coltenv

    (@coltenv)

    My issue was I had too large of an image. What dimensions are you using?

Viewing 11 replies - 1 through 11 (of 11 total)
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