header image not populating in email

  • Resolved lanh

    (@lanh)


    2 years, 3 months ago

    I uploaded png, jpg, and svg but when I test the email, everything comes through properly except the image in the header. The image seems to be corrupted or the gmail proxy isn’t letting it populate.

    https://tppr.me/EiEeN

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @lanh,

    Thanks for reaching out and we are sorry for the delayed response.

    We couldn’t replicate the issue when we tested it on our environment. Can you please share the screen recording of the scenario via this link to have a better understanding? It will help us to replicate the issue.

    Thread Starter lanh

    (@lanh)

    Hi @webtoffeesupport ! Thanks for your response, I’ve submitted a support ticket with a recording of a video for you to reference and a link to this thread.

    Hello, We just installed on three client websites. The header images and Footer content also does not populate in the emails.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @paramedic192,

    Thanks for reaching out. Kindly make sure that there are no site-level restrictions such as htpasswd present to access the images from external sources.

Viewing 4 replies - 1 through 4 (of 4 total)
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