Header and logo image cut off in Mobile

Hi @michaellanfield

Please navigate to Dashboard > Appearance > Customize > Additional CSS and insert the CSS snippet below:

@media screen and (max-width: 880px){
  .entry-header {
    height: 300px !important;
  }
}
@media screen and (max-width: 440px){
  .entry-header {
    height: 230px !important;
  }
}

Kind Regards

Hi,
If you have any other questions feel free to open a new support topic and we will do our best to help you.
Kind Regards,
Nick

Hi, I am having the same problem and tried adding this CSS but nothing changed. Can you please help? Thank you!
Monique

Hi @moniquebaker

At first, thank you for your response and for choosing our theme.

Please share your website URL and we will check for the possible solutions.

Kind Regards

sure thing, it’s https://www.runningbeautiful.com

Hi @moniquebaker

Actually, we can’t reproduce the same issue on our end, we checked your webiste on several mobile devices, header and logo look good: https://nimb.ws/yVd4ls

Can you please share the screenshot on your end?

Kind Regards

Hi again, I’d be happy to include screen shots and an example of emails that have been sent with cutoff images. However, I’m not sure how to attach them to this thread. Please advise.

Thank you,
Monique

hi @wprsupport,

I am facing the same problem. In my case the roating banner on the header of landing page is getting chopped of on ipda & Tablet. I have added the addition css but still the same. Can you please help. its very urgent as i have to make this website kive by dayend.

URL – https://5fitnessemailer1.com/

Hi @moniquebaker

Please try to use the https://imgur.com/upload to share the screenshots.

Kind Regards

Hi @bunnyr

Seems that you are not using our theme, at this moment on your site is activated theme called Flash-pro

Kind Regards

Hi, I’m not sure if I did this correctly but here hopefully this link works for my screenshots.

View post on imgur.com

You can see the right side of my dashboard on an individual post as the image cutoff, the bottom of my post where it suggests other posts has the images cutoff as well as my email that gets sent out. It’s like it only shows the middle of the picture.

Thanks!
Monique

Hi @moniquebaker

We checked almost all the images presented on your webiste, we found just one image which has header cut off, here is the post: https://runningbeautiful.com/index.php/2020/05/07/judging-others/

We get the URL of the image to see the original dimensions, how it looks without cropping, here is the link: https://runningbeautiful.com/wp-content/uploads/2020/05/Copy-of-Judge-Much-2-1140×760.jpg

So we consider that there is no issue, this image has header cut off in origin.

Kind Regards

Thank you so much for looking into this. However, there is still an issue. The problem is not with the header image. It is when WordPress/Ashe is taking the “feature image” as shown in the screenshot of my dashboard blog post (righthand side you can see the “feature image” is cut off on both sides). That translates to the same image appearance of it being cut off on both sides when my emails are sent out automatically from WPForms and also at the bottom of my site under “recent pots”. All of this should be shown in my screenshots. If you follow this link and scroll down to “recent posts” you will see all the images are squares and you can definitely tell the lower 2 images are cut off on the sides (the judgement post and 5 ways to maximize time with your kids post). This is how they look not only on my website but also in my emails. Thank you!

https://runningbeautiful.com/index.php/2020/05/07/judging-others/

Hi @moniquebaker

I will redirect this topic to the developers and they will check.

Kind Regards

Hi @moniquebaker

After you upload the images to your WP Media repository, WP automatically crops the images to the several dimensions, unfortunately, we can’t control this case. If you want to have the images with the different dimensions please try to use some other 3rd party plugins to rebuild thumbnails, for example, Ajax Thumbnail Rebuild.

For the issue with the emails, it’s better firstly to contact WP forms and ask them to check for the issue.

Kind Regards