[NSFW] Header and Footer Customization is not saving

  • Resolved onuegbu

    (@onuegbu)


    1 year, 9 months ago

    Did a good research and choose Never for our new website – loved its simplicity.

    However, the header and footer keep showing an error message (IMAGE ATTACHED) when I try to save my editing.

    Every orher option in the customizer saves with no problem, except the header and footer.

    I’ve disabled all plugins but the issue remained. Thought it was from our hosting so I contacted them and after their scrutiny, they confirmed that it was my beloved NEVE theme.

    Please, is the header and footer design option now a PRO feature or am I doing something wrong?

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey, onuegbu, I’m another Neve user.

    It looks like your error message image was never attached to your post.

    Thread Starter onuegbu

    (@onuegbu)

    Oh, my bad.

    Thank you for the reminder. It completely skipped my mind after typing the message.

    Here’s the link to the –> ERROR MESSAGE SCREENSHOT

    Here’s the link to the –> ERROR MESSAGE VIDEO

    • This reply was modified 1 year, 9 months ago by onuegbu.

    Hi @onuegbu,

    Thanks for choosing Neve!

    Please clear the cache (browser and plugin, if you use any caching plugin) and check if it helps.

    Thank you!

    AC

    (@purplecodes)

    Themeisle Support

    Hi @onuegbu,

    It’s been a while since we have heard from you. We will now be closing this thread if the issue has already been resolved. Kindly open a new thread if you have other questions or concerns.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘[NSFW] Header and Footer Customization is not saving’ is closed to new replies.