Header and Footer Builders missing in Neve 3.0.2

Hi @apollosk!

Thanks for choosing Neve!

Please try to backup your site, install a fresh copy of Neve and check how it goes and if the issue disappears.

Have a nice day!

I switched to Twenty Twenty-One, deleted Neve, installed it again and activated it. The header and footer builders are still missing. By the way, I noticed just now that an error_log was generated in the public_html folder:

[25-Aug-2021 01:00:23 UTC] PHP Fatal error:  Uncaught Error: Call to a member function get_id() on null in /home/xxxxxxxx/public_html/wp-content/themes/neve/header-footer-grid/templates/component-wrapper.php:13
Stack trace:
#0 /home/xxxxxxxx/public_html/wp-includes/template.php(772): require()
#1 /home/xxxxxxxx/public_html/wp-content/themes/neve/header-footer-grid/Main.php(198): load_template('/home/xxxxxxxx/...', false)
#2 /home/xxxxxxxx/public_html/wp-content/themes/neve/header-footer-grid/Core/Components/Abstract_Component.php(584): HFG\Main->load('component-wrapp...')
#3 /home/xxxxxxxx/public_html/wp-includes/customize/class-wp-customize-partial.php(221): HFG\Core\Components\Abstract_Component->render(Object(WP_Customize_Partial), Array)
#4 /home/xxxxxxxx/public_html/wp-includes/customize/class-wp-customize-selective-refresh.php(371): WP_Customize_Partial->render(Array)
#5 /home/xxxxxxxx/public_html/wp-includes/class-wp-hook.php(303): WP_Customize_Selective_Refresh->handle_render_partials_request('')
#6 /home/xxxxxxxx/public_html/wp-includes/class-w in /home/xxxxxxxx/public_html/wp-content/themes/neve/header-footer-grid/templates/component-wrapper.php on line 13

It was a browser cache issue. I tested with another browser (Firefox) and it works fine. So I cleared all the caches on my browsers and not it works with Chrome too.

When working in the Customizer sidebar, I can’t switch between tabs Layout, Style… This happens both in Chrome and Firefox.

UPDATE: Had to delete all transients and it worked again. Unfortunately, after several minutes, I noticed that switching between tabs doesn’t work. And I have several websites built on Neve, all have the same issue.

• This reply was modified 3 years, 7 months ago by apollosk.
• This reply was modified 3 years, 7 months ago by apollosk.
• This reply was modified 3 years, 7 months ago by apollosk.

Hi @apollosk!

Unfortunately we couldn’t replicate this issue, it happens only on your end and it’s quite a weird behavior. If you already cleared the cache, another suggestion would be to check for plugin conflicts. Please try to backup your site, deactivate all plugins, then reactivate the one by one so you will be able to find the guilty plugin and replace it with an alternative one.

I hope this helps!

Have a nice day!

It’s working fine now. For others having this issue, clear website, CDN and browser cache and delete all transients in your database.

Great, I’m happy to hear it’s fixed! Thanks for sharing your solution with the community!