Header and footer are disappearing after upgrading Royal Addons

  • Resolved secadm

    (@secadm)


    4 months, 3 weeks ago

    After upgrading Royal Elementor Addons to the latest Version 1.7.1001 header and footer are disappearing on the website. Current Elementor version is version 3.25.3 and Elementor Pro version is 3.25.0.?All logs are clear. Before it was help to replace folder with old plugin content (version 1.3.77) in ./wp-content/plugins but after upgrading Elementor > 3.25.0 its not working anymore.

    • This topic was modified 4 months, 3 weeks ago by secadm.
Viewing 1 replies (of 1 total)
  • Plugin Contributor Nick WP Royal Support

    (@elementoraddonswpr)

    Hi,

    Thanks for using our plugin.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    Please Include this Support Topic URL in the email.

    Kind Regards,
    Nick

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