hCaptcha has failed to initialize. Please see the developer tools console for mo

  • Resolved IanErickson

    (@ianerickson)


    3 months, 2 weeks ago

    Hello, I signed up for the Pro version of hcaptcha. It might have been working for a short time. I paid the $100 and now cannot make it work any longer.

    This is the error: hCaptcha has failed to initialize. Please see the developer tools console for more information.

    If there is an easy way to fix this, I would like to give it one try. If not, can you please refund the $100 and not charge my card for future months?

    Thanks, Jon Rodman / Lightning Mine / [email protected]

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor kaggdesign

    (@kaggdesign)

    First, it is necessary to distinguish between the WordPress plugin and hCaptcha as a service. The WordPress plugin is entirely free and is supported by a community. We add WordPress integrations to the hCaptcha API script taken from the hcaptcha.com website. We do not have access to the hCaptcha API script code. We do not take any money from you. We do not influence hcaptcha.com to refund. Please address all the questions to the hCaptcha company on their contact page: https://www.hcaptcha.com/contact-us.

    So, when you write a review, please review WordPress plugin by itself.

    On your page mentioned, there is no hCaptcha added. Could you create a test page on your website with hCaptcha?

    The message you provided is contained in the https://js.hcaptcha.com/1/api.js script. Let me repeat: we cannot access this script code and cannot help with it. In general, such a problem could be caused by the Internet connection or browser plugins preventing communication with some servers. If you create a test page with hCaptcha on your website, I will try to look at it. Otherwise, please ask this question on the hCaptcha contact page: https://www.hcaptcha.com/contact-us.

    Can you show this page in the admin? What happens when you click on the Check Site Config button?

    • This reply was modified 3 months, 2 weeks ago by kaggdesign.
    • This reply was modified 3 months, 2 weeks ago by kaggdesign.
    Plugin Contributor kaggdesign

    (@kaggdesign)

    Closed as having no response in 2 weeks.

Viewing 2 replies - 1 through 2 (of 2 total)
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