• Hello! We are currently facing issues with hCaptcha on our WooCommerce shop. As long as the plugin is active, users can’t finish a checkout. As soon as the user presses the “buy” button on the checkout page, he gets an error that there was an issue with the order. At the same time, this error is thrown in the JavaScript console:

    jquery.min.js?ver=3.7.1:2 
    POST https://domain.com/?wc-ajax=checkout 403 (Forbidden)

    I’ve tried every solution (switching themes, regenerating permalinks, etc.) I could find related to this issue. Once I reached “disable all plugins” I figured out, that hCaptcha seems to do some funny business here. As long as it’s active, the checkout can’t be finalized. Once I disable it, it works just fine. Do you have any idea what could be the issue here, or how to troubleshoot this further? There are no PHP errors in the log.

    WordPress, WooCommerce, hCaptcha, Elementor and the Theme Hello Elementor are all the latest version.

    ### WordPress Environment ###

    WordPress address (URL): https://domain.com
    Site address (URL): https://domain.com
    WC Version: 9.1.1
    Legacy REST API Package Version: Auf dieser Website ist das alte REST-API-Plugin nicht installiert.
    Action Scheduler Version: ? 3.7.4
    Log Directory Writable: ?
    WP Version: 6.5.5
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: de_DE
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.1.29
    PHP Post Max Size: 64 MB
    PHP Time Limit: 50000
    PHP Max Input Vars: 5000
    cURL Version: 7.74.0
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 10.6.15-MariaDB-1:10.6.15+maria~deb11-log
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 9.1.1
    WC Database Prefix: wp_
    Datenbank-Gesamtgr??e: 144.51MB
    Datenbank-Datengr??e: 136.53MB
    Datenbank-Indexgr??e: 7.98MB
    wp_woocommerce_sessions: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Daten: 0.11MB + Index: 0.11MB + Engine InnoDB
    wp_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Daten: 0.28MB + Index: 0.23MB + Engine InnoDB
    wp_berocket_termmeta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_duplicator_packages: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_events: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_notes: Daten: 0.02MB + Index: 0.17MB + Engine InnoDB
    wp_e_notes_users_relations: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_e_submissions: Daten: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gm_invoice_pdf_order_meta: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gm_woocommerce_shipping_order_meta: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_hcaptcha_events: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_jet_smart_filters_indexer: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mollie_pending_payment: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Daten: 9.02MB + Index: 0.20MB + Engine InnoDB
    wp_pmxe_exports: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxe_google_cats: Daten: 0.39MB + Index: 0.00MB + Engine InnoDB
    wp_pmxe_posts: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxe_templates: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_postmeta: Daten: 62.41MB + Index: 2.77MB + Engine InnoDB
    wp_posts: Daten: 45.34MB + Index: 0.61MB + Engine InnoDB
    wp_rcb_asset_seo_redirect: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_blocker_thumbnails: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rcb_consent: Daten: 3.52MB + Index: 0.86MB + Engine InnoDB
    wp_rcb_revision: Daten: 1.48MB + Index: 0.02MB + Engine InnoDB
    wp_rcb_revision_independent: Daten: 0.30MB + Index: 0.02MB + Engine InnoDB
    wp_rcb_scan: Daten: 0.28MB + Index: 0.14MB + Engine InnoDB
    wp_rcb_scan_markup: Daten: 0.13MB + Index: 0.02MB + Engine InnoDB
    wp_rcb_stats: Daten: 0.22MB + Index: 0.11MB + Engine InnoDB
    wp_rcb_stats_buttons_clicked: Daten: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_rcb_stats_custom_bypass: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rcb_tcf_data_categories: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_tcf_features: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_tcf_purposes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_tcf_special_features: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_tcf_special_purposes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_tcf_stacks: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_tcf_vendors: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rcb_template: Daten: 10.20MB + Index: 0.05MB + Engine InnoDB
    wp_rcb_template_translation: Daten: 0.34MB + Index: 0.05MB + Engine InnoDB
    wp_real_queue: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sbi_feeds: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sbi_feed_caches: Daten: 0.03MB + Index: 0.02MB + Engine InnoDB
    wp_sbi_instagram_feeds_posts: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_sbi_instagram_feed_locator: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_sbi_instagram_posts: Daten: 0.16MB + Index: 0.00MB + Engine InnoDB
    wp_sbi_sources: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_sib_model_forms: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sib_model_users: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Daten: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Daten: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Daten: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_orders: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_wc_orders_meta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_addresses: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_operational_data: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Daten: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcan_filter_sessions: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_indexable: Daten: 0.17MB + Index: 0.09MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB

    ### Post Type Counts ###

    acf-field: 10
    acf-field-group: 4
    acf-taxonomy: 3
    attachment: 948
    br_product_filter: 1
    custom_css: 2
    elementor_font: 5
    elementor_library: 36
    elementor_snippet: 2
    elementskit_content: 3
    jet-smart-filters: 11
    nav_menu_item: 75
    page: 24
    post: 9
    product: 83
    rcb-banner-link: 2
    rcb-blocker: 4
    rcb-cookie: 11
    revision: 2243
    shop_coupon: 3
    shop_order: 7
    shop_order_refund: 3
    wp_global_styles: 1
    wp_navigation: 1
    wp_template: 2
    yith_wcan_preset: 3

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (21) ###

    Advanced Custom Fields: von WP Engine – 6.3.3
    Yoast Duplicate Post: von Enrico Battocchi & Team Yoast – 4.5
    GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: von Thomas Geiger – 1.20.2
    Elementor Pro: von Elementor.com – 3.22.1
    Elementor: von Elementor.com – 3.22.3
    hCaptcha for WP: von hCaptcha – 4.3.1
    Smash Balloon Instagram Feed: von Smash Ballon – 6.4.3
    JetSmartFilters: von Crocoblock – 3.5.0
    Newsletter, SMTP, Email marketing and Subscribe forms by Brevo: von Brevo – 3.1.82
    MainWP Child: von MainWP – 5.1
    Mollie Payments for WooCommerce: von Mollie – 7.6.0
    Real Cookie Banner: von devowl.io – 4.7.10
    SMTP Mailer: von naa986 – 1.1.15
    UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
    DavidAnderson – 1.24.3

    User Role Editor: von Vladimir Garagulya – 4.64.2
    CTX Feed: von WebAppick – 6.5.1
    WebP Express: von Bj?rn Rosell – 0.25.9
    German Market: von MarketPress – 3.38.1
    Brevo - WooCommerce Email Marketing: von Brevo – 4.0.23
    WooCommerce: von Automattic – 9.1.1
    Yoast SEO: von Team Yoast – 22.9

    ### Inactive Plugins (6) ###

    Advanced Custom Fields PRO: von WP Engine – 6.2.8
    Duplicator: von Duplicator – 1.5.10
    W3 Total Cache: von BoldGrid – 2.7.3
    WP All Export - WooCommerce Export Add-On Pro: von Soflyy – 1.0.9
    WP All Export Pro: von Soflyy – 1.8.8
    YITH WooCommerce Ajax Product Filter Premium: von YITH – 4.31.0

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 Tage
    Level threshold: –
    Log directory size: 109 kB

    ### WC Pages ###

    Shop-Basis: #132 - /shop/
    Warenkorb: ? Die Seite enth?lt nicht den [woocommerce_cart]-Shortcode oder woocommerce/cart-Block.
    Kasse: ? Die Seite enth?lt nicht den [woocommerce_checkout]-Shortcode oder woocommerce/checkout-Block.
    Mein Konto: ? Die Seite enth?lt nicht den Shortcode [woocommerce_my_account].
    Allgemeine Gesch?ftsbedingungen: #109 - /agb/

    ### Theme ###

    Name: Hello Elementor Child
    Version: 2.0.0
    Author URL: https://elementor.com/
    Child Theme: ?
    Parent Theme Name: Hello Elementor
    Parent Theme Version: 3.1.0
    Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    pattern-toolkit-full-composability
    product-pre-publish-modal
    printful
    settings
    async-product-editor-category-field
    product-editor-template-system

    Daily Cron: ? Next scheduled: 2024-07-13 13:22:04 +02:00
    Options: ?
    Notes: 138
    Onboarding: completed

    ### Action Scheduler ###

    Abgeschlossen: 119
    Oldest: 2024-06-12 01:22:13 +0200
    Newest: 2024-07-12 17:23:33 +0200

    Fehlgeschlagen: 130
    Oldest: 2023-05-19 15:35:56 +0200
    Newest: 2024-07-12 17:25:05 +0200

    Ausstehend: 1
    Oldest: 2024-07-13 04:54:12 +0200
    Newest: 2024-07-13 04:54:12 +0200


    ### Status report information ###

    Generated at: 2024-07-12 17:33:06 +02:00

    hCaptcha settings:

    ### Begin System Info ###


    -- hCaptcha Info --

    Version: 4.3.1
    Site key: Set
    Secret key: Set
    Theme: light
    Size: normal
    Language: de
    Mode: live
    Custom Themes: Off
    Config Params: Not set
    API Host: js.hcaptcha.com
    Asset Host:
    Endpoint:
    Host:
    Image Host:
    Report API:
    Sentry:
    Backend: api.hcaptcha.com
    Turn Off When Logged In: Off
    Disable reCAPTCHA Compatibility: Off
    Whitelisted IPs: Not set
    Login attempts before hCaptcha: 0
    Failed login attempts interval, min: 15
    Delay showing hCaptcha, ms: -100
    Migrations:
    2.0.0: 29. September 2023 22:15
    3.6.0: 16. March 2024 20:49
    4.0.0: 9. May 2024 20:27
    4.3.1: 12. July 2024 15:52

    --- Active plugins and themes ---

    Brevo:
    Form: On
    Elementor Pro:
    Form: On
    Login: Off
    WooCommerce:
    Checkout Form: Off
    Login Form: On
    Lost Password Form: Off
    Order Tracking Form: Off
    Register Form: On
    WP Core:
    Comment Form: Off
    Login Form: On
    Lost Password Form: Off
    Post/Page Password Form: Off
    Register Form: On

    --- Inactive plugins and themes ---

    ACF Extended:
    ACF Extended Form: Off
    Affiliates:
    Affiliates Login Form: Off
    Affiliates Register Form: Off
    Asgaros:
    Form: Off
    Avada:
    Avada Form: Off
    Back In Stock Notifier:
    Back In Stock Notifier Form: Off
    bbPress:
    New Topic Form: Off
    Reply Form: Off
    Beaver Builder:
    Contact Form: Off
    Login Form: Off
    Brizy:
    Form: Off
    BuddyPress:
    Create Group Form: Off
    Register Form: Off
    Classified Listing:
    Contact Form: Off
    Login Form: Off
    Lost Password Form: Off
    Register Form: Off
    CoBlocks:
    Form: Off
    Colorlib Login Customizer:
    Login Form: Off
    Lost Password Form: Off
    Register Form: Off
    Contact Form 7:
    Form Auto-Add: Off
    Form Embed: Off
    Divi:
    Divi Comment Form: Off
    Divi Contact Form: Off
    Divi Email Optin Form: Off
    Divi Login Form: Off
    Download Manager:
    Button: Off
    Easy Digital Downloads:
    Checkout Form: Off
    Login Form: Off
    Lost Password Form: Off
    Register Form: Off
    Essential Addons:
    Login: Off
    Register: Off
    Essential Blocks:
    Form: Off
    Fluent Forms:
    Form: Off
    Formidable Forms:
    Form: Off
    Forminator:
    Form: Off
    GiveWP:
    Form: Off
    Gravity Forms:
    Form Auto-Add: Off
    Form Embed: Off
    HTML Forms:
    Form: Off
    Jetpack:
    Contact Form: Off
    Kadence:
    Kadence Form: Off
    Kadence Advanced Form: Off
    LearnDash LMS:
    Login Form: Off
    Lost Password Form: Off
    Register Form: Off
    Login Signup Popup:
    Login Form: Off
    Register Form: Off
    Mailchimp for WP:
    Form: Off
    MailPoet:
    Form: Off
    MemberPress:
    Login Form: Off
    Register Form: Off
    Ninja Forms:
    Form: Off
    Otter Blocks:
    Form: Off
    Paid Memberships Pro:
    Checkout Form: Off
    Login Form: Off
    Passster:
    Protection Form: Off
    Profile Builder:
    Login Form: Off
    Recover Password Form: Off
    Register Form: Off
    Quform:
    Form: Off
    Simple Basic Contact Form:
    Form: Off
    Simple Download Monitor:
    Form: Off
    Spectra:
    Form: Off
    Subscriber:
    Form: Off
    Support Candy:
    Form: Off
    Theme My Login:
    Login Form: Off
    Lost Password Form: Off
    Register Form: Off
    Ultimate Member:
    Login Form: Off
    Lost Password Form: Off
    Register Form: Off
    Users WP:
    Forgot Password Form: Off
    Login Form: Off
    Register Form: Off
    WooCommerce Wishlists:
    Create List Form: Off
    Wordfence:
    Login Form: Off
    WP Job Openings:
    Form: Off
    WPDiscuz:
    Comment Form: Off
    Subscribe Form: Off
    WPForms:
    Form Auto-Add: Off
    Form Embed: Off
    WPForo:
    New Topic Form: Off
    Reply Form: Off

    -- Site Info --

    Site URL: https://domain.com
    Home URL: https://domain.com
    Multisite: No

    -- WordPress Configuration --

    Version: 6.5.5
    Language: de_DE
    User Language: de_DE
    Permalink Structure: /%postname%/
    Active Theme: Hello Elementor Child 2.0.0
    Show On Front: page
    Page On Front: Home (#9)
    Page For Posts: Unset
    ABSPATH: /homepages/23/d980253267/htdocs/wordpress-live/
    Table Prefix: Length: 3 Status: Acceptable
    WP_DEBUG: Disabled
    Memory Limit: 512M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, acf-disabled, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, dp-rewrite-republish
    Revisions: Enabled

    -- WordPress Uploads/Constants --

    WP_CONTENT_DIR: /homepages/xx/xxxxxx/htdocs/wordpress-live/wp-content
    WP_CONTENT_URL: https://domain.com/wp-content
    UPLOADS: Not set
    wp_uploads_dir() path: /homepages/xx/xxxxxx/htdocs/wordpress-live/wp-content/uploads
    wp_uploads_dir() url: https://domain.com/wp-content/uploads
    wp_uploads_dir() basedir: /homepages/xx/xxxxxx/htdocs/wordpress-live/wp-content/uploads
    wp_uploads_dir() baseurl: https://domain.com/wp-content/uploads

    -- WordPress Active Plugins --

    Advanced Custom Fields: 6.3.3
    Brevo - WooCommerce Email Marketing: 4.0.23 (needs update - 4.0.24)
    CTX Feed: 6.5.1 (needs update - 6.5.6)
    Elementor: 3.22.3
    Elementor Pro: 3.22.1
    German Market: 3.38.1
    GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: 1.20.2
    hCaptcha for WP: 4.3.1
    JetSmartFilters: 3.5.0 (needs update - 3.5.1)
    MainWP Child: 5.1 (needs update - 5.1.1)
    Mollie Payments for WooCommerce: 7.6.0
    Newsletter, SMTP, Email marketing and Subscribe forms by Brevo: 3.1.82
    Real Cookie Banner: 4.7.10
    Smash Balloon Instagram Feed: 6.4.3
    SMTP Mailer: 1.1.15
    UpdraftPlus - Backup/Restore: 1.24.3 (needs update - 1.24.4)
    User Role Editor: 4.64.2
    WebP Express: 0.25.9
    WooCommerce: 9.1.1
    Yoast Duplicate Post: 4.5
    Yoast SEO: 22.9 (needs update - 23.0)

    -- WordPress Inactive Plugins --

    Advanced Custom Fields PRO: 6.2.8
    Duplicator: 1.5.10
    W3 Total Cache: 2.7.3
    WP All Export - WooCommerce Export Add-On Pro: 1.0.9
    WP All Export Pro: 1.8.8
    YITH WooCommerce Ajax Product Filter Premium: 4.31.0

    -- Webserver Configuration --

    PHP Version: 8.1.29
    MySQL Version: 10.6.15
    Webserver Info: Apache

    -- PHP Configuration --

    Memory Limit: -1
    Upload Max Size: 64M
    Post Max Size: 64M
    Upload Max Filesize: 64M
    Time Limit: 50000
    Max Input Vars: 5000
    Display Errors: N/A

    -- PHP Extensions --

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    -- Session Configuration --

    Session: Disabled

    ### End System Info ###

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor kaggdesign

    (@kaggdesign)

    Hello,

    Thank you for providing extensive debug information. I see that you have Checkout Form = off in the WooCommerce section on the Captcha Integrations page. It is wrong. You should turn it on.

    Also, I see that you are receiving the 403 code which is returned by Autoverify feature of hCaptcha plugin. Out of that I conclude that you have added the hCaptcha shortcode with autoverify=”on” to the Checkout form. It is also wrong. The shortcode won’t work here. Please remove it.

    Please let me know if this helps.

    Thread Starter TryAllTheThings

    (@roots84)

    Thank you for your reply. Why should we turn it on if we don’t want to use it in the checkout form?

    From what I can see, the only thing on the checkout page is the Elementor checkout element. No other shortcodes are implemented. We would also see the clear text shortcode at the moment, as hCaptcha is disabled. As we don’t see it, I would assume that there isn’t one added to the page. I even checked the content of post_content in the database. The shortcode is not present in the checkout.

    Any other ideas?

    Plugin Contributor kaggdesign

    (@kaggdesign)

    Apologies, i did not understand you. When I turn off the Checkout switch in the WooCommerce section on the hCaptcha Integrations page, all works well for me. And when this switch is “on”, also. I tried with your set of hCaptcha-related plugins.

    Can you share the link to the problem page? Here or sending it to my email [email protected]?

    Thread Starter TryAllTheThings

    (@roots84)

    I did some more testing today. I enabled hCaptcha for the checkout page and was prompted with the captcha as expected and could complete the order. After disabling it for the checkout page, the issue is back.

    I just emailed you the shop URL.

    Plugin Contributor kaggdesign

    (@kaggdesign)

    The issue is fixed and will be released in v4.4.0 at the beginning of August.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘hCaptcha blocks WooCommerce checkout’ is closed to new replies.