having trouble with updating my wordpress

  • Resolved yudhy99

    (@yudhy99)


    3 years, 4 months ago

    Hi there, I’m having trouble to update my website, and it always appear this message, after updating the wordpress :
    The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.: index.php

    Can anyone give me the simple tutorial to solve this?
    I still newbie about this one, and searching in google, still don’t understand how to solve it.

    regards.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • I am guessing that index.php’s permission was changed such that the website couldn’t overwrite that file. The solution probably is to check your index.php file permissions and ensure that whatever web server you use can actually write to it.

    1) index.php’s permission could’ve been changed such that the webserver user(the account that the webserver runs on) couldn’t write to it.
    2) the permission to the parent directory of index.php could’ve changed.

    Since you haven’t specified where this index.php is, I’m going to assume it’s part of a theme.

    Ensure your theme directory (and its contents) is owned by the account that the webserver runs under.

    Without much details, that’s my answer.

    Thread Starter yudhy99

    (@yudhy99)

    Ah thank you very much for your response.
    I’ll try to contact my hosting server.

    regards

Viewing 2 replies - 1 through 2 (of 2 total)
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