Having Trouble with the Latest 4.0 update?

Since the update and the resolved issues of feed in the header, Instagram feed displays really small?

https://optimumcoatings.co.uk/optimum-rx-lens-specialists-new/

Hi @nibby,

To help out further, please email us your system info (FT Social > System Info). This info can help us to zero in and debug the issue. Please send to: support@ slickremix.com (please close the gap in the email address before sending).

Cheers,

The SlickRemix Team

Hello, not all images are displayed/
https://monde-adn.fr/news-lactualite-due-monde-des-animes-japonais/

@deniscaillou Thanks for contacting us. Can you please create a new support ticket about this issue? Something to look for in the meantime… You may have an age restriction or country restriction on your Facebook account.

slickremix (@slickremix)
I’m experiencing the same issue as mocotoo (@mocotoo) had 1 week, 5 days ago

My Version is 4.0.4?an I’m only using the Facebook Feed option
And after using the new shortcut code the following visible error is printed on top of my site:

Warning: is_readable(): open_basedir restriction in effect. File(/var/www/vhosts/venushill.net/httpdocs/wp-content/plugins/feed-them-social/feed-them-social.php/languages/feed-them-social-en_US.mo) is not within the allowed path(s): (/var/www/vhosts/venushill.net/:/tmp/) in?/var/www/vhosts/venushill.net/httpdocs/wp-includes/l10n.php?on line?761

That on its own is inconvenient alone, but the code breaks so bad that a lot of stuff that should be written in the head tag is written straight into the body now (meta, css, lots of js)

The new shortcut code works fine for your plugin part, but breaks the website so bad I’ll need to disable it entirely to keep my site up

• This reply was modified 1 year, 8 months ago by eriamel.
• This reply was modified 1 year, 8 months ago by eriamel.

Aaaah ok I see the issue here. I will be pushing an update tomorrow am to fix the problem. If you want to fix it right now, go to the root of the plugin and look for the activate-plugin.php file… on around 122 you will see a function called load_translations_languages. change the constant that says FEED_THEM_SOCIAL_PLUGIN_BASENAME to FEED_THEM_SOCIAL_PLUGIN_FOLDER_DIR

If you do make the edit, let me know if it fixes all the issues you were facing please.

Spencer

• This reply was modified 1 year, 8 months ago by slickremix.

Did the manual change and can confirm that does fix all the issues indeed, perfect!
Thanks for the quick instructions!! ??

Awesome! Glad we could get things sorted out for you. We are about to do another update sometime this week to patch some more bugs we have found and are working on some new features as well.

We appreciate your patience with us. ??
Justin

I appreciate your swift reply and hands on solution, thanks again!

Hello, we have a website https://www.ecolocal.org.uk and Facebook page EcoLocal, and have been using the free FT Social plugin for some years.

After your update we’ve re-connected and got the new shortcode, but the feed has problems.

First there is an error shown to Administrators “Error: (#10) This endpoint requires the ‘pages_read_user_content’ permission or the ‘Page Public Content Access’ feature. Refer to https://developers.facebook.com/docs/apps/review/login-permissions#manage-pages and https://developers.facebook.com/docs/apps/review/feature#reference-PAGES_ACCESS for details.”

Second, several posts just show the error: “When this happens, it’s usually because the owner only shared it with a small group of people, changed who can see it or it’s been deleted.”

Third, the images show for some people accessing the site, but for me at the moment the images do not show up.

• This reply was modified 1 year, 8 months ago by lh2023.

@lh2023 thanks for contacting us and using our plugin for so many years. I would be glad to help out. A few of these items are out of the scope of this convo. Can you please start a new thread with these details, or you can email us and we’ll get you sorted out! ??

Spencer

@slickremix Sorry to be back:
I followed your advice in the previous answer:

“…

the activate-plugin.php file… on around 122 you will see a function called load_translations_languages. change the constant that says FEED_THEM_SOCIAL_PLUGIN_BASENAME to FEED_THEM_SOCIAL_PLUGIN_FOLDER_DIR”

And that worked fine so far.
Until now I didn’t see any updates for the plugin but i do suddenly notice on top of every page:

“Warning: is_readable(): open_basedir restriction in effect. File(/var/www/vhosts/venushill.net/httpdocs/wp-content/plugins/feed-them-social/feed-them-social.php/languages/feed-them-social-en_US.mo) is not within the allowed path(s): (/var/www/vhosts/venushill.net/:/tmp/) in?/var/www/vhosts/venushill.net/httpdocs/wp-includes/l10n.php?on line?763“

Any advice on how to get rid of that warning?

• This reply was modified 1 year, 7 months ago by eriamel.

Hi @eriamel,

Thanks for all of the info you have provided. In an effort to help us debug, we will need some more info.

In your WordPress dashboard, go to FT Social > Feeds then click on the feed that you are having the issue with.

Then, click the blue support beacon at the bottom right, click “Ask” (on the top right) and fill out the rest of the support ticket. This procedure will send us any/all of the feed info for us to be able to help debug your issue.

Also, when filling out the ticket, please mention coming from the .org forum (or just your eriamel name), as this will better help us to connect and gather all of the info to date for this particular issue.

Cheers,
The SlickRemix Team

@slickchris, thanks, just did that now.
One general thing that I noticed last time as well, your error messages are injected before the <!DOCTYPE html> even, but they use html tags, so they mess up any dom layout; browsers pick them up and inject them in the <body> but consequentially also move all the <meta><link> <script> etc from the <head> inside the body.
It’s one thing to have an error message everywhere, but these break layout in a more drastic way I’m afraid

• This reply was modified 1 year, 7 months ago by eriamel.

Hi @eriamel,

Thank you so much for the breakdown you submitted to us via email. Our developers will include this fix in our next plugin update, so you won’t need to manually do this.

Thanks again for all of your help!

Cheers,

The SlickRemix Team