Having to re-authorise Trusona app too often

  • Resolved Babak Fakhamzadeh

    (@mastababa)


    2 years, 1 month ago

    I regularly have to re-authorise the Trusona app on my phone. This is annoying.

    Why does this happen? How can this be resolved?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support msharma266

    (@msharma266)

    Hi Babak,

    I’m sorry to hear that. Can you please share what mobile device, model, OS are you using?
    Also, do you believe you may have been in a poor network connectivity when this happens?
    Please send a note to [email protected] if you feel more comfortable in sharing those details. Thanks,

    -Trusona Support
    [email protected]

    Thread Starter Babak Fakhamzadeh

    (@mastababa)

    iPhone 11 Pro, iOS 16.0.

    My network connection is consistently strong, but I have noticed that this has happened once or twice when the app claims my network connection was not good enough.
    However, the last two times that this happened (today and a few days ago), the app did not claim the connection was bad, nor was the connection bad.

    Plugin Support msharma266

    (@msharma266)

    Many thanks for the quick response – we appreciate it!

    We are working on a new release which may possibly help you situation. I’ll let you know when that’s released into the App Store.

    Also, next time it happens, can you please share your ‘app logs’ with us? It may give us some more clues about your specific situation.
    https://help.trusona.com/support/solutions/articles/43000634033-sending-trusona-app-logs

    thanks again,
    – Trusona
    [email protected]

    Plugin Support msharma266

    (@msharma266)

    Hi Babak,

    I wanted to check if you’ve seen any App re-authorization issue lately? Thanks,

    -Manny @ Trusona Support

    Thread Starter Babak Fakhamzadeh

    (@mastababa)

    Excellent follow up ??

    No, all good.

    Plugin Support msharma266

    (@msharma266)

    Great! Thanks for your complements and the verification.

Viewing 6 replies - 1 through 6 (of 6 total)
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