Having Problems With WordPress

  • Resolved obeatty

    (@obeatty)


    9 years, 9 months ago

    Hello everyone!

    I have just recently started to create and build my website through WP. I got an Arvixe.com hosting package and used cPanel to download WordPress. During the download process I created a WP account. Somehow I started another account with wordpress that I didn’t know wasn’t connected with the one I created with cPanel. The account I created with cPanel had this domian name for my website: https://www.pyramidsurf.com/wp. The other account I had created had this domain: https://www.pyramidsurf.com. The problem was that the cPanel aka https://www.pyramidsurf.com/wp website had the SSL/https I had signed up for but it had /wp at the end of my domain name. And whenever I entered pyramidsurf.com into my web browser the https://www.pyramidsurf.com website came up, not the one I created with cPanel. So, when I tried to edit the domain name and take away the /wp from the https://www.pyramidsurf.com/wp the account disappeared. I’m not joking, it disappeared into thin air. When I tried to use the forgot password it said an account with my email/username didn’t exist and when I searched for the wp-admin account url for the cPanel account it changed into the other account (www.pyramidsurf.com one). Then the other account that I created now had the SSL and everything. However, when I installed and activated a new theme (the Quest theme) (I had already installed a few others), everything went blank. Now nothing is coming up at all. My wp-admin account is blank and the website is blank. Is there anything I can do to recover it? I’ve seen this happen in a few other forums but I also wanted to ask if I could just completely restart and redo my wordpres install with still being able to have my domain (which is still linked to the other account because I can’t even get into it)and SSL. Also, if that account does happen to come online, could I remove my domain from it and start over anyway? Thanks, Obeatty

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter obeatty

    (@obeatty)

    If you need more info/specifications just let me know.

    What you have are two installations of WordPress, and changing the settings of one will not get you to the other. So what you need to do is to use cPanel to delete everything related to the /wp/ sub-domain and sub-folder, and to then get the database for your “root” installation to again recognize your domain URL. If you wish, you could ask the folks at your host to simply reset or “nuke” your account to get you back to the beginning.

    Thread Starter obeatty

    (@obeatty)

    Ok, thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Having Problems With WordPress’ is closed to new replies.