Having an issue with a slider on my homepage

  • Resolved methnen

    (@methnen)


    4 months, 4 weeks ago

    If you view my URL: https://madnessheart.press/

    You’ll see a slider instance directly under the heading: Newest Releases

    Something is causing the Javascript to fail and instead of a slider it’s just a list of the slider items all in a column with a bunch of white space above.

    The browser console is full of errors:

    https://methnen-dropshare.s3.amazonaws.com/pb-aw3jVM0ch4.png

    I’m assuming this is related but can’t say for sure.

    Any help would be appreciated.

    WordPress and all plugins are at their latest versions.

    • This topic was modified 4 months, 4 weeks ago by methnen.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Laszlo

    (@laszloszalvak)

    Hi @methnen

    First I couldn’t see the problem, but after refreshing the site multiple times the problem occurred once for me, too as you see in my screenshot:

    but actually when the problem occurred, other parts of your website also fell apart – see screenshot:

    and the cause of the problem is because the styles ( .css files ) will be prevented by a 400 (Bad Request) error, but when I tried to open the file directly in the browser:

    it loaded fine there. So most likely there is a temporary issue on the server when the problem occurs, as after refreshing the page everything loaded fine.

    Unfortunately on our end it is not possible to debug this problem, but your server host has error and access logs, and by inspecting those they could tell you why the 400 errors occur time to time. So I would suggest you to get in touch with them, maybe send them these screenshots so they will know what to look for.

    As for the rest of the errors in the console:
    I don’t think those errors have any connection to the core problem, as the errors appearing in your screenshot are coming from a Facebook, more specifically from a script like this:
    https://static.xx.fbcdn.net/rsrc.php/v3/y5/r/Cdzx_SZ5ilL.js
    which is probably loaded by a third party plugin.

    Best regards,
    Laszlo.

    Thread Starter methnen

    (@methnen)

    Ah, thank you. So it’s just that the CSS that controls the look/feel of the slider is not loading and returning an error sometimes.

    The site is hosted at wordpress.com, I’ll get in contact with them to see if they can identify the issue.

    I really appreciate the quick response.

    • This reply was modified 4 months, 4 weeks ago by methnen.
    • This reply was modified 4 months, 4 weeks ago by methnen.
    Plugin Support Laszlo

    (@laszloszalvak)

    @methnen

    I am glad I could help and yes, some of the styles of your slider ( just like the styles of the third party elements ) are getting loaded from these .css files. If the server can serve the styles for some reason, then the elements won’t look correct.

    Hopefully your host will be able to find something useful in the logs, which points to the real issue.

    If you have no further questions, feel free to mark this topic as resolved.

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