Having a nightmare with ShopMagic

Hi @awineidea

Thank you for reaching out, and very sorry for this issue. We’ll try to fix it.

First, what plugin version do you use? Is it 3.0.4? Is Shopmagic Advanced Filters add-on updated to the newest version (2.1.0) as well?

Could you share some screenshots of your automations? What filters do you use? As you use a filter for product categories, which is part of paid plugin version, kindly contact us at https://shopmagic.app/support/. That way, we’ll respond faster.

Looking forward to your answer.

I am using Version 3.0.4.

ShopMagic Advanced Filters are Version 2.0.1. It’s giving me an error when I try to update to the newest version.

I am not able to share any screenshots of my automations as they are just gone completely.

The only filter I was using was product categories which wasn’t the part of paid plugin version. As you make it part of the paid version without any warning my customers started getting emails as part of all of the automations that are set for different product catogories. This is just very dishonest way of trying to force your customers to the paid version.

• This reply was modified 2 years, 2 months ago by awineidea.

Hi @awineidea

Filter for Order – Categories was always part of paid plugin version.

Filter for Order – Items is (and always was) part of free plugin.

We did not change anything regarding filters and their availability.

However, as I wrote earlier, kindly write to us directly, as this issue is strictly connected with paid plugin version, and outdated Shopmagic Advanced Filters add-on.

That way I’ll be able to help you faster, and send you the proper files, if you can not download them from your account.

Hi @awineidea

I just did few tests to be extra sure, and to sum up your issue, it looks like that it is caused by outdated Advanced Filters add-on. You have version 2.0.4 which is a bit old (this version was releases 9 months ago), and more importantly incompatible with ShopMagic 3.0. This incompatibility may cause the filter to not be usable (which translates to “disappear”), but can be easily fixed with updating the add-on to the newest version (2.1.0).

Update should be available through WordPress > Plugins if your API keys are still valid. Alternatively, you can download the files from your account, which were created when you bought the plugin.

None shady practice occurred in this case. We did not cut any filter from free version. Newest ShopMagic core update simply requires updating all add-ons which you use because of numerous changes in the code.

As I wrote earlier, as this issue is strictly connected with paid plugin version (you are using paid add-on) contact us directly through our website.

Look forward to hearing from you!

I’m marking this thread as resolved, as it was caused by an outdated add-on. That was confirmed with @awineidea.

Thanks for helping me to fix the issues I had. All working well now.