haveing issue with woocommerce

which error logs?

Hi @viji421 !

We want to see if you are seeing any fatal error logs on your site. To find the generated logs you can follow the steps below:

1. Go to WooCommerce > Status > Logs
2. In the top right corner, open the drop-down and select the most recent fatal error log that you can find, then click View to load it. Here’s what that might look like: https://d.pr/i/lyVTmm
3. Copy/paste the relevant part of the log into your response so we can take a look.

2022-05-15T09:05:09+00:00 CRITICAL require(): Failed opening required ‘/home3/toheedva/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/ProductSKU.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home3/toheedva/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 87

2022-05-15T09:05:09+00:00 CRITICAL require_once(): Failed opening required ‘/home3/toheedva/public_html/wp-content/themes/woodmart/inc/integrations/gutenberg/functions.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home3/toheedva/public_html/wp-content/themes/woodmart/inc/classes/Theme.php on line 188

2022-05-15T09:05:19+00:00 CRITICAL require(): Failed opening required ‘/home3/toheedva/public_html/wp-content/plugins/woocommerce/src/Admin/API/OnboardingTasks.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home3/toheedva/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 87

2022-05-15T09:05:20+00:00 CRITICAL require(): Failed opening required ‘/home3/toheedva/public_html/wp-content/plugins/elementor//includes/stylesheet.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home3/toheedva/public_html/wp-content/plugins/elementor/includes/autoloader.php on line 266

2022-05-15T14:23:39+00:00 CRITICAL require(): Failed opening required ‘/home3/toheedva/public_html/wp-content/plugins/woocommerce/includes/rest-api/Controllers/Version1/class-wc-rest-order-refunds-v1-controller.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home3/toheedva/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 87

2022-05-15T14:23:39+00:00 CRITICAL require(): Failed opening required ‘/home3/toheedva/public_html/wp-content/plugins/woocommerce/includes/rest-api/Controllers/Version2/class-wc-rest-product-categories-v2-controller.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home3/toheedva/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 87

2022-05-15T14:23:39+00:00 CRITICAL require_once(): Failed opening required ‘/home3/toheedva/public_html/wp-content/themes/woodmart/inc/modules/layouts/elementor/shop-archive/class-result-count.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home3/toheedva/public_html/wp-content/themes/woodmart/inc/modules/layouts/class-main.php on line 67

2022-05-15T14:42:16+00:00 CRITICAL require(): Failed opening required ‘/home3/toheedva/public_html/wp-content/plugins/woocommerce/src/Admin/API/OnboardingTasks.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home3/toheedva/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 87

2022-05-15T14:42:16+00:00 CRITICAL require(): Failed opening required ‘/home3/toheedva/public_html/wp-content/plugins/woocommerce/includes/rest-api/Controllers/Version2/class-wc-rest-shipping-zone-locations-v2-controller.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home3/toheedva/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 87

2022-05-15T14:42:16+00:00 CRITICAL require(): Failed opening required ‘/home3/toheedva/public_html/wp-content/plugins/elementor/core/common/modules/connect/apps/base-app.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home3/toheedva/public_html/wp-content/plugins/elementor/includes/autoloader.php on line 266

2022-05-15T14:42:21+00:00 CRITICAL Uncaught Error: Class ‘QLWAPP_Contact’ not found in /home3/toheedva/public_html/wp-content/plugins/wp-whatsapp-chat/includes/settings.php:171
Stack trace:
#0 /home3/toheedva/public_html/wp-includes/class-wp-hook.php(307): QLWAPP_Settings->premium_version(”)
#1 /home3/toheedva/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#2 /home3/toheedva/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#3 /home3/toheedva/public_html/wp-settings.php(587): do_action(‘init’)
#4 /home3/toheedva/public_html/wp-config.php(100): require_once(‘/home3/toheedva…’)
#5 /home3/toheedva/public_html/wp-load.php(50): require_once(‘/home3/toheedva…’)
#6 /home3/toheedva/public_html/wp-cron.php(44): require_once(‘/home3/toheedva…’)
#7 {main}
thrown in /home3/toheedva/public_html/wp-content/plugins/wp-whatsapp-chat/includes/settings.php on line 171

Hi @viji421,

Thank you for sending over the logs. I see multiple errors from other plugins and your theme Woodmart, but these were on May 15. Do you see any fatal error logs for the more recent dates? If not, it’s likely these errors have resolved themselves.

Let us know how it goes. We’re here to help further.

no recent

Hi there,

Let’s recap a bit on the issue you reported.

products option show in woocommerce

What you see is the new dashboard of the WooCommerce navigation experience. If you want to switch back to the old dashboard go to Settings > Advanced > Features and disable the “Navigation” checkbox, and click on Save Changes.

Link to image: https://i.imgur.com/WZoKN3c.png

thanks page not showing

Can you provide a screenshot of your checkout endpoints? Go to WooCommerce > Settings > Advanced > Page setup and make a screenshot of the page using https://snipboard.io/.

Thanks!

see this for thank you page error
https://snipboard.io/SaIpX4.jpg
https://snipboard.io/eZVGPX.jpg

Hello,

see this for thank you page error
https://snipboard.io/SaIpX4.jpg
https://snipboard.io/eZVGPX.jpg

These seem to be the checkout page, not thankyou page.

To troubleshoot further, can you please share a screenshot of your checkout endpoint settings under WooCommerce > Settings > Advanced > Page setup?

Link to image: https://snipboard.io/rBA9Pz.jpg

Also, your site is currently in private mode. It is possible to make the site public temporarily so we can take a look?

see this
https://snipboard.io/01mSvy.jpg

ok check it now website now default theme is active

any available?

Hi @viji421

Thank you for your reply. Your thank you page seems to load fine now:

Link to image: https://snipboard.io/AI6oaM.jpg

Can you try to clear your browser cache and place a test order to see if the issue still persists?

its still on my side how to do it? its not showing

https://snipboard.io/KMNDav.jpg for reference how you done this.

Hi @viji421,

Thanks for the screenshots.

Your website shows warnings related to your theme WoodMart on your homepage (https://toheedvariety.pk/) as well as your Thank You page (https://toheedvariety.pk/checkout/order-received/).

I recommend reaching out to the theme developers and asking them if they can take a closer look at these warnings.

WoodMart Support Forums → https://xtemos.com/forums/forum/woodmart-premium-template/
XTemos team contact page → Submit a message here https://xtemos.com/contact-us/

Let us know what you find out.