have to keep customizing

  • Resolved adairk

    (@adairk)


    8 years, 2 months ago

    My five Raindrops theme sites that are hosted on GODADDY keep reverting back to a point that I need to fix the column widths, text and link colors, font size and sever more things. This has been happening every hour or two for the last few days and I can’t stop it. I have also (9) nine sites using Raindrops theme hosted by HOSTGATOR that are not having this problem. I have spoken to GODADDY TECHNICIANS twice now and they claim that there is no problem on their end and say it must be a THEME problem or a WORDPRESS problem. I don’t have an exact count but I think I have had to re-customize these five sites about 25-30 times each over the last few days and am estimating the start of this problem to the point of the last RAINDROPS update but no sure as it took some time for me to realize that it was just the GODADDY hosted sites and NOT THE HOSTGATOR hosted sites that were displaying this problem.

Viewing 15 replies - 1 through 15 (of 55 total)
  • Theme Author nobita

    (@nobita)

    Hi adairk

    I remember before that you have been pointed out.

    the column widths, text and link colors, font size and sever more things.

    This problem is, do you mean that they no longer can be changed in the customizer?

    If possible, Please tell me your WEBsite URL.

    Thank you.

    Thread Starter adairk

    (@adairk)

    Hi nobita,
    What is happening now is:
    I have 14 WordPress sites using Raindrops Theme. Nine(9) of them are hosted by Hostgator and Raindrops Theme is working 100% perfect on all of them.
    I have five(5) sites hosted by Godaddy “Managed WordPress”. All five of those sites keep losing the customized settings and I have been needing to keep customizing them over and over again. And after I customize the “side bar width”, “color”, “site identity”, “presentation” etc., I have to do it all over again 1,2, or 3 hours later because they revert back all by themselves. Even the code to make the footer widget width work properly that you guys sent me and I put in the “advanced” section in the customizer gets wiped out.
    Again! The only sites affected are the five sites hosted by GODADDY. I have phoned GODADDY twice about it and told by both people that it is not being caused by them. They claim it has to be caused by WordPress or Raindrops Theme. My personal opinion is that it is caused by GODADDY but I have no other alternative than to ask here if there have been others with the same problem and if not, any suggestions?
    You have quite a memory!
    Thank you and all the best,
    Ken
    BTW! Those five sites are https://www.horsetrackbetting.net/ , https://bettingsportsgames.com/ , https://www.bettingncaafgames.com/ , https://www.nfl-sports-betting.net/ , https://www.bettingnflgames.com/ I fixed all of them before I went to bed last night, about five hours ago, and woke up to see that all five had again reverted back again.

    Thread Starter adairk

    (@adairk)

    Well, I adjusted settings on just one of the five sites about five hours ago and just noticed that it has again reverted back.

    Theme Author nobita

    (@nobita)

    Thank you for reply

    Please take some time.

    Thread Starter adairk

    (@adairk)

    ?? Not sure what “Please take some time” means. But I deleted Raindrops on that site and replaced it and then Re-added Raindrops again and will see how long it takes to lose the settings again.
    Thank you!

    Thread Starter adairk

    (@adairk)

    Well, on;y took about 20 minutes for the settings to be lost this time!

    Theme Author nobita

    (@nobita)

    20 minutes for the settings to be lost this time!

    Customizer change value and save publish. then F5 reload.

    After reload, surely it changes do you have been made?

    Since I plan to go out now, the reply will be delayed

    Thread Starter adairk

    (@adairk)

    Hi,
    Okay! I made the changes again on ONE SITE and pressed F5 after each change about 7:10 my time and wait to see if the changes and how long they last.
    Thank you!

    Thread Starter adairk

    (@adairk)

    It took about 15 minutes for the site to loose all the custom setting I made this time.

    Thread Starter adairk

    (@adairk)

    Fixed them again 2 hours ago and they have already reverted back again.

    Theme Author nobita

    (@nobita)

    I feel it is cacheing issue.

    If you using Special cache mechanism then try below

    functions.php

    
<?php
$raindrops_use_transient = false;//ADD ONLY THIS LINE
/**
 *
 *
 * @package Raindrops
 * @since Raindrops 0.1
 */
if ( !defined( 'ABSPATH' ) ) {
	exit;
}
    Thread Starter adairk

    (@adairk)

    Hi Nobita,

    You may wish to know this!
    When looking for where to add that code you gave me, I found that the file editor on all of my GODADDY HOSTED SITES, the ones that are giving me the problem were disabled. On my other nines sites that are hosted on HOSTGATOR which are working great already had the file editor enabled.

    So, before I try that code you gave me, I am going to ENABLE the code editor and customize the sites again and see what happens.

    Thank you again

    Thread Starter adairk

    (@adairk)

    Well, That didn’t work! I’ll add your code now and see.

    Thread Starter adairk

    (@adairk)

    Your Code added in “Appearance – Editor – functions.php(childs/function.php) Didn’t work! If there is another functions.php somewhere else, I don’t know where it is.
    The customization lasted about 2 hours and reverted back again.

    Only GODADDY MANAGED WORDPRESS sites are doing this and I phoned GODADDY for a third time and they still say not them causing the problem.

    Theme Author nobita

    (@nobita)

    Your Code added in “Appearance – Editor – functions.php(childs/function.php) Didn’t work! If there is another functions.php

    wrong: childs/function.php
    correct: childs/functions.php

    typo?

    The customization lasted about 2 hours and reverted back again.

    when reverted back,

    Customize option value changed from your setting value to reverted value?

    Please tell me

    Customize sections and setting values.

    • This reply was modified 8 years, 2 months ago by nobita.
    • This reply was modified 8 years, 2 months ago by nobita.
    • This reply was modified 8 years, 2 months ago by nobita.
Viewing 15 replies - 1 through 15 (of 55 total)
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