Have presale questions, used contact on your site, but have no response

Hi, I apologise about that, it seems your message didn’t come through for some reason as all messages this week are being replied to. Can you please send it again?

Regards,

Mark

sure, i will be happy to Mark and thank you for your super-fast support. i had figured as much. have a great day and headed to your support link now to ask.

Ok, i have filled out the form again and waiting for response. thanks again mark;-)

Hi, just to confirm, did you send your message? And if so, may I ask what name it is under?

hi mark, yes i did and it is under mark. no response as of 18 hours mark. thank you for the follow up:-)

Hi Mark, I’m sorry about this but it seems like your emails aren’t making it through as I just checked our system again and there are no questions awaiting their first reply, and none from a Mark either ??

Can you please contact us using a different email address, perhaps that will do the trick.

ok mark i will go use another one right now so give me a few minutes to fill out ok? again, thank you:-)

ok filled it out again and t his time took a screen shot just in case you wanted to see it. email on that one is ******[email protected]

Thanks Mark, but it hasn’t come through yet. I’ve asked the team to look into this to see if something’s going wrong on our end.

In the mean time, feel free to try contact us on [email protected], maybe the message comes through there. If so, I’ll open the premium ticket for you myself.

You’re also free to ask your questions here in the mean time so that we can get to work on them.

ok thanks again mark. i just emaailed the address you gave with a screenshot of your support form (my latest i filled out:-) have a great day

Hey Mark, we’ve got the message and I’ll be replying shortly.

thank you mark;-)