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Resolved jodybethw
(@jodybethw)

4 years, 1 month ago

I have placed a few items in my cart and set my shipping address on the cart page. My address is within the same state as the shop, so it should be calculating tax, but it is only doing so when I select the pickup shipping method. I have spent hours trying to troubleshoot this and am completely stumped!

I have one Shipping Zone (set to everywhere), and within that are 3 shipping methods — pickup, ship, and ship for free (which provides free shipping on a particular product.) All methods Tax Statuses set to “Taxable”.

Automated taxes are enabled. I see my zip code listed under Standard Tax Rates. Geolocation is enabled, and MaxMind set up correctly.

I have set the plugin up according to the Documentation, and my status report is below. I am running WordPress 5.5.1, WooCommerce 4.5.2 and WooCommerce Services 1.24.3.

### WordPress Environment ###

WordPress address (URL): https://www.aphasiaproject.org
Site address (URL): https://www.aphasiaproject.org
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.22-1+ubuntu18.04.1+deb.sury.org+1
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.29-32-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: wp_
Total Database Size: 26.82MB
Database Data Size: 23.83MB
Database Index Size: 2.99MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_blc_instances: Data: 0.17MB + Index: 0.08MB + Engine InnoDB
wp_blc_links: Data: 1.52MB + Index: 0.16MB + Engine InnoDB
wp_blc_synch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cff_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cff_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_ewwwio_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ff_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ff_comments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ff_image_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ff_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ff_posts: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_ff_post_media: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ff_snapshots: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ff_streams: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ff_streams_sources: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 15.38MB + Index: 0.11MB + Engine InnoDB
wp_postmeta: Data: 2.52MB + Index: 0.47MB + Engine InnoDB
wp_posts: Data: 1.52MB + Index: 0.20MB + Engine InnoDB
wp_redirection_404: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ycd_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.52MB + Index: 0.23MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 4
acf-field-group: 3
aphasiaevents: 11
aphasiaservices: 3
attachment: 439
custom_css: 1
customize_changeset: 7
efbl_skins: 1
galleries: 1
mc4wp-form: 1
mif_skins: 1
nav_menu_item: 65
oembed_cache: 6
page: 79
post: 31
product: 12
product_variation: 35
revision: 23
session: 43
shop_order: 18
speaker: 10
team: 37
ticket: 3
vc_settings_preset: 1
wpcf7_contact_form: 2
ycdcountdown: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

Redux: by Redux.io + Dovy Paukstys – 4.1.20
ACF Content Analysis for Yoast SEO: by Thomas Kr?ftner
ViktorFroberg
marol87
pekz0r
angrycreative
Team Yoast – 3.0

Advanced Custom Fields: by Elliot Condon – 5.9.1
Better Search Replace: by Delicious Brains – 1.3.3
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Custom Facebook Feed Pro Personal: by Smash Balloon – 3.15.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.6
Envato Market: by Envato – 2.0.5
Flexible Shipping: by WP Desk – 3.14.3
GA Google Analytics: by Jeff Starr – 20200815
Grand Conference Theme Custom Post Type: by ThemeGoods – 2.0
Jetpack by WordPress.com: by Automattic – 9.0.1
WPBakery Page Builder: by Michael M – WPBakery.com – 5.7
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Post Types Order: by Nsp Code – 1.9.5.2
Redirection: by John Godley – 4.8
Slider Revolution: by ThemePunch – 5.4.8.3
Woo Discount Rules: by Flycart Technologies LLP – 2.2.2
WooCommerce Services: by Automattic – 1.24.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
Yoast SEO: by Team Yoast – 15.0

### Inactive Plugins (5) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Countdown builder: by Adam Skaat – 1.8.9
Google XML Sitemaps: by Auctollo – 4.1.1
One Click Demo Import: by ProteusThemes – 2.6.1
WP Downgrade | Specific Core Version: by Reisetiger – 1.2.2

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

### Must Use Plugins (4) ###

Force Strong Passwords – WPE Edition: by Jason Cosper – 1.6.4
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.9
WP Engine System: by WP Engine – 4.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #610 – /get-involved/order-merchandise/
Cart: #205 – /cart/
Checkout: #206 – /checkout/
My account: #207 – /my-account/
Terms and conditions: #3 – /privacy-policy/

### Theme ###

Name: Triangle Aphasia
Version: 1.0
Author URL: https://athemes.com
Child Theme: ?
Parent Theme Name: GrandConference
Parent Theme Version: 3.1
Parent Theme Author URL: https://themeforest.net/user/ThemeGoods
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### Action Scheduler ###

Complete: 41
Oldest: 2020-09-23 13:24:06 -0400
Newest: 2020-10-07 14:17:12 -0400

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Thread Starter jodybethw
(@jodybethw)

4 years, 1 month ago

I have just found that the checkout page calculates taxes correctly — the cart page does not, UNLESS the ENTIRE address is plugged in. I was adding my zip code, but it didn’t start working until I added the city as well. Is there any way to make all fields required at this step? This has been confusing people!

Plugin Support AW a11n
(@slash1andy)

Automattic Happiness Engineer

4 years, 1 month ago

Hey there!

Thanks for the followup, glad that you’ve figured it out.

If you want to make the entire address required on the cart, you would want to do this with some customizations. We highly recommend contacting one of the services on our Customizations page (https://woocommerce.com/customizations/)

Alternatively, you can turn off shipping calculations on the cart page, and that would make them go to the checkout page to fill in their full address, which would give them their correct total.

Hopefully that helps! Have a great one!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Have I found a bug? Tax only calculated for 1 of 3 shipping methods’ is closed to new replies.