HappyForms sending email Twice

  • binnybabu

    (@binnybabu)


    2 months ago

    When the form is submitted, the notification email and the confirmation email are being sent twice. I am not sure why that is happening. I checked the WordPress Email test and it only sends one. but whenever I use happyforms, the emails are going out twice. I tried reaching out to the support team and they ask for the xml file. Once i send it to them, they never respond. I tried talking to them multiple times but they do not respond.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter binnybabu

    (@binnybabu)

    Update: With lot of testing I noticed that, the form is sending emails twice only to the forms which has payment method on it

    Plugin Author Harries Happyforms

    (@happyformsharries)

    Hey there @binnybabu – thank you for sending this over. May we know which payment method you are using that triggers the email to send twice? We did test the xml file you sent and it was only sending once on our end so wanted to see if we can replicate the issue on our end.

    Thank you!

    Thread Starter binnybabu

    (@binnybabu)

    I am using Stripe as the payment method in test mode. You can try filling out the form (its still in test mode) and you should be receiving 2 emails.

    Thread Starter binnybabu

    (@binnybabu)

    Hi.. any update? You guys have not help me via email as well. I need this fixed at the earliest. Please!!

    Thread Starter binnybabu

    (@binnybabu)

    Is there anyone who can respond? Or is this the quality of the support?

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