Hangs on 'Waiting for Paypal' if using a domain redirect

Paypal said it fails because of FRAMES.

I’ve just tested your kgamerica.com site and ended up on the paypal payment page. So it’s working for me.

Because I don’t get an error message it’s a bit difficult to offer any suggestions. The plugin doesn’t care about masking or redirections. The form is sent directly to paypal irrespective of the source page.

Aerin,

I installed a plugin that strips frames. It is called “Frame Free” by BlogHighlight. With this installed, your plugin works allowing transfer to the Paypal screen. If I deactivate that plugin, it hangs.

Before installing Frame Free, I wrote to Paypal support and they tested the site to determine why it hangs. They said it fails because the plugin uses Frames. She wrote that I need to remove frames for it to work.

Although Frame Free allows the plugin to work, it causes problems running the website on mobiles. So, I’ve disabled Frame Free. If you retest again via kgamerica.com, then select ‘Buy Hours’, you’ll see it hang.

I pasted a copy of Paypal’s response below.
Thanks, Douglas

Douglas

Thank you for contacting PayPal Merchant Technical Service.

I tried to make a test through the link you have provided : https://kgtiger.info/ka-od-buy-hours/ however, I did not encounter any issue to redirect to PayPal checkout page (Refer screen shot) since this page was not placed in a frame.

However, when I try to reproduce the same error by following the steps you provided through : kgamerica.com I was able to recreate it whereby the website is not redirecting to Paypal successfully.

When I looked into the button code, I noticed that you have custom developed the Paypal button code to open up in a frame. I would like to acknowledge that, Paypal checkout pages could not be used in a FRAME and has to be direct redirection link from the website . This is caused by the browser,(EX: Chrome) policy which disallows payment redirections to be used in a FRAME for security purposes.

As you can see in the attached screen shot, the Chrome browser is refusing to display the Paypal redirection link because it has been placed in a FRAME.

Therefore, in order to resolve it, i suggest you to remove the frame (the code script) and edit your code script to redirect to Paypal directly through the website. Should you have any queries please reply back to this email for us to assist you further.

Sincerely,
Naginitra
Merchant Technical Support
PayPal, an eBay Company

So that’s your answer then. If you want to use PayPal you can’t use frames. There isn’t anything I can do to the Plugin to make this work for you. Sorry I can’t be more help.

As an aside, not sure why you need frames to get it to work on a mobile phone, any decent responsive theme will do the job without needing frames.

Aerin,

I was able to make the plug-in work after all. After doing research, I came to learn that to resolve the problem, you only need to have the link opened in a new page. You offer that option on the ‘Send Options’ tab. At the bottom of the page, I selected “Open link in new page/tab” and now it works!

You may want to mention this in your settings form.

Thanks.