Handpicked Products Block not seeing products

  • Resolved Adendum

    (@adendum)


    5 years, 10 months ago

    After exporting a CSV using the native WC export function I made hundreds of edits and then deleted all products from my store before importing the heaviliy edited CSV file – again using the native WC import function.

    I have several pages pages/posts that use the handpicked products block but that block and the featured products block are now both saying “Your store doesn’t have any products.” … but it clearly does as the other WC blocks are displaying in the back and front end…and before the export/import these were all working.

    Why do these blocks report no products and how do I fix this?

    WC 3.6.1, WC Blocks 2.0.1, Theme Astra.
    I’ve cleared transients from the WC Tools menu and deleted orphans and regenerated the look up tables by the way.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)
  • Thread Starter Adendum

    (@adendum)

    Hannah,

    FYI – the test site (multisite, WC 3.6.2) Handpicked block OK, Feaured block OK and all products (after the import) – OK but duplicated product images…

    https://aditerum.co.uk/clients/wc-test/

    Thread Starter Adendum

    (@adendum)

    Hannah,

    Last one for you today…I just installed Webtoffee’s Product CSV Import Export (BASIC) and tried the same 4 product import and that worked perfectly. It imported the 4 products correctly and used the same image….so no duplication.

    Pretty clear then that the native export/import facility is the problem.

    So I am going to export all products from the rsh123 dev site, edit the CSV, and then import to a test site to confirm no duplication across the 300+ products.

    I’ll probably rebuild rsh123 into the test site as well so I have a clean migration file for Friday. That really sucks but that’s updates for you I guess…… ??

    • This reply was modified 5 years, 10 months ago by Adendum.
    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    I’m sorry for the delay from my end – national holiday and then sick leave!

    I’ll probably rebuild rsh123 into the test site as well so I have a clean migration file for Friday. That really sucks but that’s updates for you I guess……

    Did that work out for you? Good luck with the migration today!

    I appreciate that you’ve put all of this troubleshooting on the forum – I can see it being valuable if anyone else runs into this again.

    Thread Starter Adendum

    (@adendum)

    Hannah,

    I didn’t rebuild but exported all products using the non-native plugin (!!!) and split the spreadsheet into the different categories so I could better manage the import process.

    I then deleted all products in a category, deleted all but the original category/product images from the media library and then imported the category products from the spreadsheet (using the non-native import!!!) and repeated for each category. Everything is now as it should be.

    I have already migrated and the nameserver change is underway – so everything is in order now.

    HOWEVER – none of this would have been necessary had the native import/export worked correctly. So I am hopeful that the WC team will be fixing this sooner rather than later.

    Thanks for staying with me on this.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    It’s so frustrating when something that should have been quite simple became complicated and time-consuming.

    I’m glad you were able to find a working solution. The tricky bit is that I wasn’t ever able to replicate the original problem on my end, so we still don’t know quite what went wrong – that means we also don’t know how to prevent it in the future.

    If you’re working on more of these imports, please do keep an eye out – any kind of reproduceable information is extremely welcome.

    I’m going to mark this thread as resolved, as there isn’t anything else we can do to fix the problem now. If you do have any further questions, please feel free to open a new thread!

Viewing 5 replies - 16 through 20 (of 20 total)
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