Hamburger menu does not work

Hello @baptou,

This seems to be the problem related to the cache.

Temporarily, please disable all level caches on your website, including Cookies, CDN, any cache plugin you’ve installed, any cache plugins provided by your host, and any customization code on .htaccess and wp-config.php file regarding the cache.

Note: after deactivating the plugins(from wp admin/plugins), please navigate to the following directory and rename or delete the caches folder: ~root of the site / wp-content / {{ here }}. Rename the “cache” folder to something else(e.g., cache-t or delete this folder).

Note 2: If you have Litespeed plugin, it could be the primary cache would be in your host, please deactivate/purge its cache from your host.

Maybe Litespeed cache is not configured on your website; you should find a way to configure it for your website. The settings on each website can be different, and it doesn’t have any instructions for performance; or use another plugin like autoptimize, etc and test your issue again.

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The hamburger menu work with JS, but it could be conflicts with other plugins assets, so for troubleshooting, please do the following steps and let me know the results:

0. Enable the primary theme(if you are using a child theme).
1. Head over to WP Dashboard > Plugin.
2. Deactivate all plugins.
3. Then, first, activate the Ocean Extra plugin.
4. Check your issue.
5. Then, activate your plugins one by one
6. After activation of any plugins, check your issue

Note 1: You can try troubleshooting on the staging website/or on a fresh installation.

Note 2: Again, you need to clear those cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools(if you have Elementor).

I hope it helps,
Please keep us posted.

Best Regards

@skalanter Hello! Sorry for responding a bit late but it took me some time to do as instructed above. Sadly, after following cautiously every instructions I was not able to solve the issue. Thanks for the detailed process though.

Hello @baptou,

Thank you for reaching out to us and checking the above steps.

In the source of the page, I can see the wrong syntax here: https://ibb.co/6RxDP1G.

The “style” tag didn’t close and has an extra closed a tag (). I guess it made that issue that caused don’t work scripts at the end of the page.

If you check the color of the codes, you’ll see after the <style> chrome can’t recognize colors…
By the way, usually, styles should be loaded in the header, not in the footer.

Check line 409 here: view-source:https://stella-andria-couture.com/.

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Since it is a customized tag, so to recheck the issue, please find that customized <style> tag and remove it from the page.

Please keep us posted.

Best Regards