Half The New Orders Are Not Exporting To Shipstation

  • Resolved simco

    (@simco)


    4 years, 3 months ago

    Over the past month we’ve noticed that many of the orders are not exporting the information to ShipStation. It doesn’t matter which payment provider processes the transaction ( PayPal and/or AuthorizeNet ). It’s random, which ones do and which ones don’t export. Please advise!

    Using WooCommerce 4.3.1
    ShipStation plugin 4.1.37

    ALSO: Is there a method to manually export these? We have several dozen that need to be provided to ShipStation ASAP to avoid mass customer exodus.

    • This topic was modified 4 years, 3 months ago by simco.

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mike Straw

    (@mikestraw)

    Hi @simco ,

    That must be frustrating! There are some things you can check to hopefully reduce the randomness and get the orders flowing to ShipStation.

    Are the orders in a status that matches your settings under WooCommerce > Settings > Integration > ShipStation > Export Order Statuses? Those statuses are the only ones that will export. Also make sure those statuses are set up on ShipStation.

    WooCommerce Order statuses
    Link to image: https://d.pr/i/LseENh

    ShipStation Order statuses
    Link to image: https://d.pr/i/W3H2sD

    Caching plugins providing file minification can also generate this kind of issue. If you have any plugins doing this, disable file minification and try to export the orders to ShipStation again. The orders should be picked up on the next automatic sync, or you can force a sync from ShipStation by clicking the Import icon in the top right toolbar and then either choosing to update all stores or clicking on your store to sync just that one.

    ShipStation sync
    Link to image: https://help.shipstation.com/hc/article_attachments/360062953231/15f1b1ec88a485.png

    If it’s still not working, check the order notes for the missing orders. When an order is sent to ShipStation, there will be a note created:

    Exported order
    Link to image: https://d.pr/i/Cxbet8

    If it isn’t sent, there may be notes indicating why.

    As far as a manual export, you do have the option of exporting your orders to a CSV file using something like the WooCommerce Customer / Order / Coupon Export extension, then using ShipStation’s CSV import. You’ll want to use caution, though, as there’s a potential for the order to appear a second time once those orders are working, so it may be safer to try to get the sync fully operating.

    Let us know how the testing goes!

    Plugin Support Mike Straw

    (@mikestraw)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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